Forum Discussion
Unlimited internet changed to 1000gb
So I have unlimited internet for my wifi but I checked the Telus app and found out in may Telus had switched my internet plan without telling me from unlimited to a 1000gb cap for the exact same pric...
I just checked my bill and encountered the same error. I always had an unlimited data plan for internet and now they changed it to 1000GB limit without my approval and charged me an extra $45 this month. One needs to be very diligent every month in checking TELUS charges as they tend to try and sneak in fee changes without informing the client. This should be addressed to the CCTS (https://www.ccts-cprst.ca/) as a complaint, which is what I will be doing if I don't get a quick resolution.
TELUS_Support
Official Support Team
Official Support TeamThanks for bringing this to our attention — we’re very sorry to hear about the unexpected data limit and charge on your bill. That’s definitely not the experience we want you to have. We’d like to look into this further for you. Please send us a private message with your account details so we can investigate and help resolve the issue
- I already sent you a message in your chatboxCheers,Ralf
- TELUS_Support
We don't have one here. if you still require assistance, you can send a private message and we can assist.
- well I would like to know whatever happened to the message I sent in the chatbox, to which I was supposed to get a reply later. anyways, I was charged an extra $45 for going over 1000GB of internet usage but I have never had a limit. The plan I signed up for was always unlimited, so I want an explanation of this, a refund of the $45 as well as compensation for this error.Cheers,Ralf
