Telus tv / Optiktv

[Barry58]

I am trying to add channels but keep getting thrown out of "manage"

It tells me there was a problem and to try again later. It has been 2 weeks...

[TELUS_Support]

By chance did you recently subscribe to TV service or did you make any other mid-billing cycle changes?

[Barry58]

Yes, recently subscribed. Just over a month ago. we already had internet

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<Mod edit: personal info removed>

[TELUS_Support]

Did you receive your first bill post-order yet? I usually see this come up after a recent service addition and it'll take a bill cycle for the self-customization to take hold.