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Telus Smart Hub Cell Booster

williejohnson
Neighbour

In September 2023 I signed a 2 year deal with TELUS because they were Boasting Fast, Reliable, Rural home internet service with speeds up to 100Mbps.  So far this has been a complete disappointment. My internet has been running 50% at best probably closer to 30% running.  I can't have a Teams meeting with out it dropping off or my call sounding like I'm in a canyon.  So far my speeds have been down loads from 6.85 to 29.64Mbps and uploads 0.24 -10.88Mbps for the price we have to pay for this service it really does suck.  I'm storming the web and finding cell signal boosters, but I'm wondering if anyone else has had any success in these boosters working? Booster can be pricy but the next option is Star Link.

 

 

3 REPLIES 3

A-B
Community Manager
Community Manager

Have you spoken with our Mobility team about this so they could investigate?

I've Tried.  I have been waiting for two call backs, the last request was a week ago.  Chatted online with someone that said to call the support.

A-B
Community Manager
Community Manager

I'll send you a private message then with some more info.