At the end of May, FibreConnect/Ledcor, on behalf of Telus, announced plans to install fibre optics in our neighbourhood. Around that time, Telus representatives began visiting homes with special offers. In late June, a Telus representative spent nearly an hour convincing me to sign up. I agreed to a deal for Copper Internet at $55/month, with a $10 discount for having Telus Mobility, bringing the total to $45/month for two years, plus two months free. She assured me that once PureFibre was installed, I’d be upgraded to 1GB at the same price. She said the $10 discount would show once my account was active after installation.
It took six months to get the service installed. Multiple technicians missed appointments without notice, leaving me waiting for hours. I spent countless hours on the phone receiving conflicting information: one representative would report issues, while another claimed everything was fine. Despite the delays, I was reassured my original agreement would be honoured once PureFibre was active.
When the installation was finally completed, Telus Loyalty informed me they wouldn’t honour the agreement, claiming it shouldn’t have been offered. This was infuriating after all the time and effort I had invested. Telus approached me with the deal, and Loyalty previously confirmed it would be honoured. Now, they’ve reneged, which is fraudulent to me.
It’s been a week since and I still haven't received a callback from a Loyalty Supervisor. I’ve made countless calls over the months, and I’m fed up.
1.Missed Appointments and Poor Communication: Technicians repeatedly failed to show up, and follow-up promises were broken.
2.Conflicting Information: Representatives contradicted each other regarding my agreement.
3.Frustration and Time Wasted: Hours lost making calls and waiting for callbacks that never came.
