My friend bought a telus home internet connection a couple months ago. It was not from a store or online, instead from a salesperson at a mall. The person signed him up but didn't give him the customer service pin which is required to set up his MyTelus account. We have tried calling the telus customer service a few times but they seem to not understand why we are not able to set up his account. One of the agents gave us a number which he said to be the customer service pin but that didn't work either. We haven't been able to set-up his account using his phone number either. What might be the issue and how can it be resolved?
