March
I can't believe my eyes when I saw the bill for the month of March, 2024! I was charged for $140.97! I had a home internet plan with Telus since Jan. 26, 2024. The plan says $60/month with the commitment 24 months. Telus overcharged me last month which had been disputed. I thought I will get the "regular charge" this month which is supposed to be $60/month.
I have been Telus customer for over 4 years. I guess loyalty means easy target for Telus! I can't spend another 4 hours on the phone with another Telus agent. For what?! Being abused again!
Is there anyone at Telus can really solve this problem? If not, it's time to leave Telus for ever!
March
I have just got overcharged today too!!
March
Hello. I'll send you a private message to discuss further, thanks!
yesterday
could you get in touch with us too, we have tried everything including an email to your CEO and have not received a reply… we negotiated a renewal of our 24 month loyalty plan and the price quoted was confirmed correctly but the invoices since then have increased the fees for our home services above the agreed and confirmed amount.
March
One way might be pay your bill before the due date. If they over charge then deduct it from the next months bill.
March
March
I would make sure to keep checking your monthly bills. Telus has been pretty bad with overcharging with very little information as to why there is an charge. I think there is a disconnect with call centres and their help sometimes.
March
I was overcharged in the first month getting Optic TV after being a Telus internet customer for 20+ years. I had to phone and connect with a human to get it off the bill. I recommend being diligent about checking your monthly bill. I am nervous what they have done in Billing.
March
I too recommend being diligent about checking your bill every month, and to reach out to our team over the phone or online if you ever see anything out of the ordinary or feel the system has made an error of some kind.
March