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Mobile prepaid top up

bghosh29
Just Moved In

Hi,

I have set up my daughters pre paid account for an auto top up through a Credit Card. I was surprised to find that Telus has charged my card 11 times for the minimum top up amount over 2 days. But the balance is $0 and she cannot make any phone calls. 

Has this happened to anyone or is this daylight robbery by Telus 😞

2 REPLIES 2

Syaoran
All-Star
There are a lot of variables here. What is included in the prepaid plan you signed her and how she is using it that might trigger those extra charges. Customer Care would best be able to explain what those 11 charges are for. You can give them a call at 611 from her device or reach out to them by DM'ing Telus on Facebook or Twitter.

bghosh29
Just Moved In

Thanks Syaoran. Let me contact them