Mobile prepaid top up

[bghosh29]

Hi,

I have set up my daughters pre paid account for an auto top up through a Credit Card. I was surprised to find that Telus has charged my card 11 times for the minimum top up amount over 2 days. But the balance is $0 and she cannot make any phone calls. 

Has this happened to anyone or is this daylight robbery by Telus 😞

[Syaoran]

There are a lot of variables here. What is included in the prepaid plan you signed her and how she is using it that might trigger those extra charges. Customer Care would best be able to explain what those 11 charges are for. You can give them a call at 611 from her device or reach out to them by DM'ing Telus on Facebook or Twitter.

[bghosh29]

Thanks Syaoran. Let me contact them

[telusbutdont]

Telus has deleted my balance even though they claim that automatic tops-up means you don't lose your balance. It's an outright lie as far as I can tell.

[TELUS_Support]

Hi @telusbutdont - your balance should remain as long as there is money added to the account within the expiration date. We can send you a message if you need assistance