Forum Discussion
Mobile prepaid top up
Hi, I have set up my daughters pre paid account for an auto top up through a Credit Card. I was surprised to find that Telus has charged my card 11 times for the minimum top up amount over 2 days. B...
Telus has deleted my balance even though they claim that automatic tops-up means you don't lose your balance. It's an outright lie as far as I can tell.
TELUS_SupportOfficial Support Team
Hi telusbutdont - your balance should remain as long as there is money added to the account within the expiration date. We can send you a message if you need assistance
