June
Hey folks, curious if there's an issue with Telus or just my equipment. I was having issues this weekend with my network cutting out and it got to the point that I had to restart my modem by unplugging (Connect app restart wouldn't work). After doing so, I am left with this message, along with the app not recognizing the admin password for my router in the app. I checked Telus service status and there doesn't appear to be any issues in my area (Port Coquitlam, BC), but curious if anyone else is experiencing anything similar right now.
I have the Arcaydian router with two of the old white Telus Boost units providing my wife. To my observation, wifi seemed fine, but my network connection is weak. I can't even use speedtest in the app (though on the web it's showing full speed on a wired connection). Given the app is the only way to easily manage your devices (without using the web portal) I'm a little concerned about what's up with my network and wanted to check if anyone else is having issues before I call support.
Solved! Go to Solution.
June
Here are a few steps you can take to troubleshoot the problem:
Restart Your Equipment:
Check Connections:
Reset Router Password:
Update Firmware:
Check WiFi Interference:
Test Different Devices:
Contact Support:
June
Hey! If I understand your post correctly, you have your Fibre input-----modem------booster1-------booster2 and you rebooted the modem only?
I recommend going from left to right in the reboot process. Let us know if that helps
June
having the exact same issue also happen to be in port coquitlam.. direct connection works.. but wifi is cutting in and out disconnecting.. dunno what the issue is
June
Here are a few steps you can take to troubleshoot the problem:
Restart Your Equipment:
Check Connections:
Reset Router Password:
Update Firmware:
Check WiFi Interference:
Test Different Devices:
Contact Support:
June
Seems like a full restart worked but I was unable to restart the fire ONT as the power plus is locked into the device somehow. Thank you!
June
Glad to hear the issue is resolved!
- Eric