Forum Discussion

Timeforfreedom's avatar
Timeforfreedom
Helpful Neighbour
6 years ago

My Telus mail account is not able to download my emails. There's a problem with my account settings

When I start my Microsoft mail program it won't download my emails. I keep getting the following message:    "We couldn't access this account: Telus. You might need to update your password, or give...
Timeforfreedom's avatar
Timeforfreedom
Helpful Neighbour
6 years ago

I'm also getting a popup notification on bottom right notification area saying: Your Telus account settings are out of date. 

Nighthawk's avatar
Nighthawk
Icon for Community Power User rankCommunity Power User
6 years ago

Please confirm if your email settings match the following: 

 

  1. Incoming server (IMAP): imap.telus.net
    Port: 993
    Use the following type of encrypted connection: SSL/TLS
  2. Incoming server (POP3): pop.telus.net
    Port: 995
    Use the following type of encrypted connection: SSL/TLS
  3. Outgoing server (SMTP): smtp.telus.net
    Port: 465
    Use the following type of encrypted connection: SSL/TLS

Another thing to consider. Make sure you don't have an antivirus program on your computer that is actively scanning for spam when you try to get your mail. Those programs have occasionally caused errors like this in the past.

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