The CRA requires paper if they do an audit. I don't have a printer at home, nor do I have any use for one besides printing out my two telus bills - why is it so hard for a customer who wants to pay their bills online to receive a paper bill, in the regular mail? Companies have been billing customers for decades before email PDFs, how soon we forget? Yes I'm angry. I just want a paper bill! Between paying for two cell phones and home internet, these bills are more than my monthly gas bill for heating my home, so why can't I get a bill mailed to me? I work two jobs and don't have time to be running somewhere to find a printer to use, nor do I have the money to purchase a printer to print out two pieces of paper a month. I find this quite ridiculous. I may have to resort to sending Telus a regular old fashioned cheque every month to at lease have a paper trail...can these companies actually provide customer service or make changes? I don't understand with all this technology why this is so difficult...and no I should not be charged for a paper bill considering how much I give every month to Telus. Anyone else care to rant about this issue? Maybe something will change? MAYBE...
