05-04-2021 08:23 AM - edited 06-10-2021 01:24 PM
Hey everyone! We’ve noticed a few threads pop up from customers having trouble getting access to their Personal Google account data (Google Drive, Docs, Sheets, Photos, YouTube, etc.).
This issue is typically caused by an error known as “conflicting accounts” (otherwise known as the “Please contact your Organization Administrator” issue. It happens when the TELUS email was used as the login to the personal Google account. Each account must have its own unique login or else the system wouldn’t know which account you’re trying to access.
Not to worry though, this can easily be resolved by following the steps below on how to rename your personal Google account.
Step 1: Add another account
Step 2. Sign in to your account
On the sign-in page, you will have to enter an email address with the domain @gtempaccount.com. Follow these steps:
Step 3: Enter your Google account password
Enter your Google account password and select Next
Note:
Step 4: Change your password
You will then be asked to enter and re-enter a new password.
Step 5: Sign out of your account
On the Google account homepage, click on your initial at the top right and sign out of your account
Step 6: Sign in again
Sign in again with the same credentials you just created
Step 7: Choose an email address to access your account
This is where you choose an email address to use going forward to access your Google services.
Note: If you already have another Gmail account, unfortunately, you will not be able to use it to complete this step. You will have to create a new account
Step 8: Choose your Gmail address
Note: The information you enter in the field “Your current email address” will be used as a way to retrieve this account in the future. You may use your TELUS email address in this field.
Step 9: Access Google services
Note: If you’re unsure as to which Google services you had created this account for, go to myaccount.google.com/dashboard
How to toggle between both accounts
Google makes it easy to toggle between accounts.
Note:
For more tip & tricks related to the migration to Google visit our TELUS email setup & help with migration support page
05-09-2022 12:53 AM
This topic has been all over the web for quite a while. It seems the solution is to modify the Administrator Console. Of course we don't have access to the Administrator Console. Sooooo, would I be correct in assuming that Telus is the Administrator and has access to the Administrator Console and could turn features such as Google Maps on or off?
05-09-2022 10:33 AM
Telus purchases Google's services, so it's not as simple as turning feature on or off.