Email transfer from Telus to google mail

[GMSailors]

I have stumbled on a number of web articles about telus mail moving to gmail.  Link: https://www.telus.com/en/bc/support/article/telus-email-transition-general-information

I have not received any notification of this.  Any idea what is happening.

Thanks!

[Nighthawk · Accepted solution]

They are migrating the email accounts over in batches. They will email you prior to your account moving.

[Nighthawk · Accepted solution]

They are migrating the email accounts over in batches. They will email you prior to your account moving.

[GMSailors]

Thank you, as always, for the quick response. 

[pinkey]

hi

just Receive my emails from Telus notifying me of the transition/migration to Google. I opened it and clicked on

"get started" where I was prompted to enter my email and password which I did. Message came back invalid login and 10 invalid login may lock my account temporarily. I have tried several ways several methods with no success.

oddly enough,  I can sign into my Telus account and view my bills and invoices dating usage etc. Using the same email address and password I cannot logon in to do this transition.

has anyone else had this problem?

calling can't telus for help ... currently waiting on two telus lines..... long long waits?

can't seem to get any satisfaction.

[RonAKA]

I believe your Telus account login and password is totally independent from your Telus e-mail. You need your last valid Telus e-mail (webmail) password.

[martinwk]

After migrating my telusplanet.net email to Google, I can't log into to Outlook to access the emails stored locally.  How do access the emails that were not migrated over to Google?

[RonAKA]

I am afraid it has been many years since I used Outlook and Outlook express. However, I find it strange that you cannot access locally stored e-mail. Outlook is just a PC run software program, and should not be denying you access. 

I have switched from Outlook to Thunderbird some years ago. I find it much better. The e-mail part works well with the new Telus Google mail system. Thunderbird just mirrors what is on Google Mail, while keeping a local copy of the mail. If you don't want particular e-mail in the Google cloud, you just move it to a local folder. In the conversion I just opened a new account in Thunderbird with the new Google mail system, and kept the old Thunderbird mail in another account.

[xray]

@martinwk You post is not clear.

"I can't log into to Outlook to access the emails stored locally."

Are you having trouble logging on to Outlook or you can log on but you can't see your locally stored emails?

[misswoolly]

I haven't heard from Telus yet about my account being moved.  Are they doing this in sequence, ie by last name, alphabetically, etc.?  Can you tell me when the last day is that I should hear from them or is there any way to find out when I will be contacted?  Thank you.  

[Nighthawk]

They're doing the migration in batches. Telus has not disclosed how they decide which accounts are done together, nor the time frame they expect it all to take. There are likely millions of accounts so it may take a while. I believe they will email you before the migration but I don't remember how far in advance.

[nortuk]

I am new here so I hope I do not step on any toes. I believe the best way to solve a lot of these email problems is just get your own little corner of of the Internet. I pay about $50/yr to HostPapa for a place to park my domain name. They also pick up the yearly cost of registering my domain name.

I can give out an unlimited number of email accounts, and the best part is I get to control them. I have given email addresses to all my family and friends who I exchange emails with regularly. One of the good things about this is HostPapa being a Canadian company, any email exchange within my domain stay within Canada. Google does not get a chance to snoop and send me adds. I do not understand how people can forget that Google is an ADD COMPANY. Using Chrome is another good way to get in Google's cross-hairs. I often wonder how many people would be running Chrome if some innocent app hadn't installed it. I have even switched from Google to DuckDuckGo as my search engine.

Thunderbird is a very good email client that has lots of features. Now that they have split off from the Mozilla I am not sure of their future. When I was working i the field I would download my emails and answer them at my convenience. Once back to an Internet connection I could send them all off in one batch.

I don't depend completely on my domain emails. I have a couple of outlook accounts and another I pay by the month. I just do not trust any company to keep doing things to help me. If I had to use Gmail for email I would go back to pen and paper. This is not what I was looking for help with. When I seen the post I started reading it and can not believe how low Telus has sunk. We do need more competition.

[Peter4Justice]

Why is Telus such an unprincipled company?  I cannot use Outlook either. I have spent all day with support and they can't help me.

I wonder if Telus is getting a kickback from Google for using their e-mail. Where is the CRTC which such things going on?

[Peter4Justice]

This page has been pulled down. Probably by Telus.

[Peter4Justice]

I agree Telus is a greasy company. When will they ever learn ?. Transalta had questionable ethics going back decades. Where did it lead them?  Is there stock over $5.00 now.  Encana used to cost their  SAG_D like an internal Ponzi scheme, borrowing from Phase B to Make Phase A look better. They took off to the States, didn't they?  When will the business leadership in this Province learn that the best practice is an honest day's work for a buck? Why is Telus using Google/Gmail? Can't they just develop a base that interfaces with all common email systems Outlook, Gmail, I-mail.

Are they getting a kickback from Google? 

[NFtoBC]

There is lots of information on Telus site about the migration. You can find it here.

I’m not sure why you are so fixated on a post from a customer, based on what they discovered 3+ months ago.

[BA2020]

We have had many problems. We are older and was advised contacts would be transferred - Not. No guidance how to set up or use Telus Google Mail. Printing an email is so too small can’t hardly read it. No font set up. This is the worst! Have been with Telus for 30 plus years. Just feel sick! We are older and were happy with how things were. If we wanted to deal with google mail and tons of “have to use” apps we would have switched on our own - not be forced over a barrel. Plus due to Covid no help can’t get any help due to extremely long waits by phone.

[BA2020]

Re Telus Email mass Transfer to Telus Google Mail
Our small business relies heavily and happily using the computer based Microsoft Outlook 10 - worked excellent could do everything in that program as well relied very much on our offline business folders. Then was put in the mass transfer groups to Telus google mail on the Internet on Wed 9 Sept 2920. Promises of folder and contact transfers and that there will be minimal changes as well that help was available. Which now only the basic folders were transferred no contacts transferred at all. Still not able to get assistance with anything. Have been on hold so many times with no results. There is absolutely no guidance. Tried to print a letter and I could not format in any way and could barely read the printing as it was very small. We are not widget or app downloaders and are not interested in searching something out there in the web to help. We all feel let down by Telus. Very apprehensive, feel ill about this mess and nowhere to turn to for assistance. Have also read on this site that a person was in contact with Telus and could not assist in any way on how to connect up the offline folders. Feeling lost, dismayed and totally let down by Telus.

[BA2020]

Telus has just dumped (put us out to trash) all of us small business clients who use a computer based email (we used Microsoft Outlook 2010). This worked extremely well for us. We relied heavy on the offline (locally stored) folders. These folders are now TOTALLY INACCESSIBLE in this new mass dump to the Internet GMail. To date we have not been able to get through to Telus - can be on hold for hours! Then if you do get through - they have no idea - not sure - so no real help AT ALL. If we could just get back into our old Telus email on our stand alone computer then they can still be accessed, printed, or saved into documents. What is wrong with TELUS!!!!
If we wanted an “Internet” email we would have switched. Have spoken to others and they are in the same predicament - absolutely no help for small businesses at all. Spoke to users in B.C. and was advised they are also still trying to get their offline small business folders. Is there any solution out there. All I keep getting is GMail does not synchronize properly - what kind of explanation does that mean. Also suggested was - perhaps you should not have switched! grrrrr

[RonAKA]

I don't use Outlook so I really can't help you with the detail. Have you followed the Telus instructions for setting up Outlook 2010?

[RonAKA]

There is also this post which provides some help when you run into issues. However it seems to be for Outlook 365 and 2016.

https://forum.telus.com/t5/Internet-Home-Phone/Outlook-365-problems-with-migration-to-gmail/m-p/1107...

[BA2020]

Hi - we cannot access the MS Outlook 2010 that is loaded on the computer at all. It is totally frozen. MS Outlook 2010 just keeps trying to open with no luck. Someone else has suggested as per others that the takeover by the Google Internet Mail has blocked access back into our Outlook Program. Guess like being hi-jacked with no guidance.

[RonAKA]

The first thing you probably want to do is use File Explorer to find the .pst file which should have all your off line data. If you don't find a pst then look for .ost. I would look at the size of it and the file modification data, and then make a copy in a backup folder.

Then I see a Microsoft Support procedure to do a repair on an office product that includes Outlook 2010. Your could try that to see if that allows Outlook to start up again.

[BA2020]

Thank you. I did read over your link. I am not computer savvy at all - and always leave all those things to the computer experts - but no one will come to work on this problem due to COVID. Am worried if I process any hint of a “scrub” command it may cause a loss of these business folders.
Why would Telus assume that everyone would be a computer pro.

[martinwk]

All of your existing emails (before the switch to Google) should still be on the local hard drive in a .pst file (or files). What happens when you launch Outlook? When I first launched Outlook after the switch to Google mail, I kept getting a request for a password. My old telusplanet password did not work and neither did the new one I set up for Google Mail. When Telus switched the mail server over to Google's server, Outlook should have responded with something like "Unable to reach mail server", instead of asking for a password. I was eventually able to get Outlook to run in "Offline" mode. All of my existing mail messages are still accessible because they're stored locally in a .pst file.

[canucks4life]

Just scheduled 'migration" via webmail with the Email address/alias that I use the most however do we lose access for the rest of the existing aliases be lost after the transition?

[RonAKA]

@canucks4life 

They say they handle multiple email accounts as long as they are with Telus. It says they can be acccessed with just one sign in.... I only had one that I migrated, so I can't confirm that it really works! see this link:

https://www.telus.com/en/ab/support/article/telus-email-transition-general-info#:~:text=TELUS%20is%2....

[BA2020]

FYI. It has now been a month since the Telus Email “mass disposal” to Google. Our small business still is unable to no access or to open our MS Outlook 2010 offline/local (business) folders or our many contacts. We don’t know anything about the “ins” & “outs” of computers - we always have a trained person to help with issues. Have been a Telus customer for more than 30 yrs! Still not able to get ANY help from TELUS. If we knew of this forced transfer we would have switched to Shaw. Feel totally let down by Telus. This company certainly has no interest in assisting in this problem in any way.
Which also shows they have no idea how to resolve this “major” problem!
We hope that we can find someone or some program that can access, open and use or print or save all those locally stored business folders!
We are exasperated and totally stressed!

[NFtoBC]

Have you considered mail programs other than Outlook 2010?
Folks have had success with Thunderbird, and Windows10 mail.

[Tinasco]

I have used Thunderbird for over 10 years, I like how simple and clean it is. I highly recommend it. BUT my telus webmail suddenly stopped going to my Thunderbird account and had a few other issues so I re-downloaded it. When setting it up this gmail stuff kept coming up. I was confused because I had a telus email. Also it now won't let me do anything because it is rejecting my password. Up until day before yesterday after doing research I found out about the migration to gmail. I have not heard anything from Telus. I had called Telus support to get some help and ask about the gmail thing and he told me that Telus had changed over to Google but he never mentioned anything about a migration. He tried to help me but nothing worked. Does anyone know if my troubles with Thunderbird are because I have been migrated yet? I am not computer savvy. I have gone to the website pages that explain how to transfer Telus webmail to Thunderbird but none of them work. Any help would be greatly appreciated.

[RonAKA]

@BA2020 ,

If I was in your situation, I would be looking for some family or friend that has good understanding of PC based computer systems, to help you out. I suspect your data is still recoverable. And as @NFtoBC suggests you may want to consider a more current and stable mail program like Thunderbird.