Forum Discussion
Solved
Email transfer from Telus to google mail
I have stumbled on a number of web articles about telus mail moving to gmail. Link: https://www.telus.com/en/bc/support/article/telus-email-transition-general-information I have not received any no...
They are migrating the email accounts over in batches. They will email you prior to your account moving.
My experience with Telus customer support is also terrible, it's sucked up huge amounts of time without resolving the problem. I think we need to fight back and am trying to think about how this might happen.
Is all TELUS support now offshore? It is exasperating dealing with people who obviously do not have access to/are not familiar with TELUS services. It is like trying to get help from someone who has access to a recipe book but has never cooked or baked in their entire lives.
- Actually the person that ended up assisting me the most & helped to solve the problem was located in Guatemala; if it weren't for him I'd likely be caught in the quagmire for much much longer
DMT: you said your email wasn't accessible after migration and now it's back?
I'm wondering, how long did it take to fix?
(I'm on day 3...)- Yes I have my email. After 8 days of many many hours on hold, speaking to 4 different people & going through several attempts with them to fix it!! An extremely frustrating experience. ONE person FINALLY was able to help me, did not "pass me off", followed through on what he said he would do and got the problem solved.
Three follow-up e-mails to my TELUS agent and not a peep. I was given a ticket number but there was never any follow-through on their part. I had folders that did not transfer to Gmail. I could transfer those folders in less than a minute if they could just reactivate mt TELUS e-mail for five minutes. I'm sure that they could do the same. I'm guessing that this migration and related IT is offshore as well.
