Cannot set up Land Line Voicemail for the first time

[SeniorRunnerG]

I've been trying to set up my voicemail for my land line.  The first step to access the voicemail is to enter your home phone number, which I did.  It then said it is the incorrect password.  Huh?  That's my phone number.  Now whenever I dial *98, I get the message: "The voice messaging system cannot access your mailbox at this time."  I've tried resetting the password so that it reverts to my home phone number thinking that would break the log jam, but nope.  Any ideas?

[TELUS_Support]

We will send you a private message shortly to gather your account details and review the situation.

[SeniorRunnerG]

Hello, I have completed the verification link.

[TELUS_Support]

Thanks, what number can you be reached at?

[SeniorRunnerG]

(Removed number from public post) is my land line.

[TELUS_Support]

Thanks. I have requested that someone contact you.