Cannot Access https://mybluelink.ca/ On TELUS Network

[ramgt1]

https://mybluelink.ca/ is the OFFICIAL Hyundai website to connect to their cars.

It doesn't work in any device connected to my home wifi. But works just fine if I am connected to a VPN or in other networks like Shaw or on 4G (mobile).

Similar issue: https://forum.telus.com/t5/Internet-Home-Phone/Can-NOT-access-website-with-Telus-network/td-p/66185 

Trace:

I tried tracing on a Shaw network and it works just fine...

[Nighthawk]

I am able to bring up that website without issue on my Telus connection using my wired Windows 10 desktop (Chrome), Windows 11 laptop (Edge, wi-fi), and on Firefox on my iPhone connected to my Telus home wifi. What message are you seeing when you try to access it from your wifi?

[ramgt1]

Interesting.

The website just doesn't load. I tried on my Windows 10 laptop, macbook and smartphone.

It is weird because if I use a VPN it loads just fine.

ping test:

[robgsmith]

I am experiencing the same issue

I had TELUS PureFibre installed last week. Ever since, I cannot access mybluelink.ca from a browser on my home network (Wi-Fi or wired), or use the app on my phone (while connected to my home Wi-Fi).

Pinging that same resolved address, 209.136.139.219, fails.

However, if I use a VPN service on devices (or mobile network on my phone), it works fine.

Did you ever find a resolution?

[ramgt1]

Unfortunately no 😕

Just a little bit of background. I was living in Edmonton downtown and didn't have purefibre (it was through old copper cables) when I had this problem.

Now I am living in Calgary and since I moved (still with telus), the mybluelink website works just fine.

There is fiber in my building, but the Telus modem that I am using is still the same (the only thing is that they had to do a hard reset to reconfigure the modem for fiber).

I believe there is something blocking the website in one of telus' network nodes or something like that... That probably just affects Edmonton or some areas of Edmonton

I would have little faith in getting anyone from telus support with enough knowledge to troubleshoot this, but maybe still worth a shot.