Our building decided to go fibre optic. Telus's contractor has been out twice but has been unable to install it. I was told that they could pair it with our copper wire but in over 2 months, I cannot get any answers re how to get this done, when our building goes live, etc. I've spent more than 15 hours on the phone, on hold, talking to people who just pass the buck. The guy that "sold" the service doesn't answer his phone or return calls. They have contracted out customer service, installations, etc. and no one knows or cares what the other is doing. Customer service has no clue. So frustrating to deal with what used to be a quality Canadian company. Our contract expires in September and I'm considering moving our business, despite being a loyal customer of many years. How do I reach someone who can actually give me some information and help on fibre optic installation in my suite?
