Home - TELUS Neighbourhood

I just upgraded from the 1 to 3Gbps internet plan due to the black Friday deals and my existing discount terms going away. The Telus technician replaced the Actiontec T3200/Alcatel-Lucent ONT equipment with an Arcadyan NH20A Network access hub and a ...

Internet “Outage”.

Now heading into day five of an internet outage. Yes, five days of zero internet. And I live in Burnaby, not in the middle of the wilderness! I am trying to connect with clients via online platforms and use my email and the many other things I random...

You need to be on your home Wifi and enter admin password to proceed

Hello, I'm having trouble connecting my Telus boosters onto my home network. My boosters are connected to the network by hardwire for the setup. On the mobile app, when I go to "Network", "Add" (booster), this message comes up, "You need to be on you...

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

How to watch Telus TV+ on PikTV Box

Hello just trying to find out how to watch "Telus TV+" and "Telus Films & Series" on PikTV box? Zero info on the Telus website or through the chatbot. Thanks

I cannot log into MyTelus with a non-local IP address

If i'm out of town or using a VPN Telus does not allow login to MyTelus.com. I don't mind. I guess this mean if I can't get in when I'm out of town, I don't have to pay you.

Telus EPP Price match

I just bought a Pixel 9 with the $0/down and $0/month plan and a Pixel watch 3 with $0/down and $10/month data plan. Today when I went into my local Telus store, they had the Pixel 9 for the same $0/down and $0/month but the Pixel watch 3 was complet...

Plan offered not honoured

How do I get in touch with someone about an offer I received that is no longer being honored? The form on the escalation page is unavailable, how convenient.

Anyone else's internet slow / not working?

I signed up to take advantage of internet, cell phone, and home security bundle. Good price Internet has been horrible. Feels like I've gone back ten years. I had forgotten all about the "joys" of buffering but now I experience it regularly. Started ...

Bring it back program

when I go through the online order process, there is a line called Bring It back, is this the amount I pay if i want to keep the phone, in this case, I pay $150 after 24 months to keep the phone?