Home - TELUS Neighbourhood

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Audio - NHL Centre Ice games involving St Louis

Currently channel 1103 has choppy audio. This seems to happen during every St Louis Blues game that I tune into on NHL Centre (although the Chicago feed is currently being shown). Something needs to be done about this as it's been happening all seaso...

Flip phones

Hi! Does anyone know if Telus will still connect an old school flip phone? For context, I want to buy a 4G flip phone for daily use. I’m tired of my smartphone. However, the Telus site doesn't seem to show any plans or devices that correspond to my n...

Noise problem at Telus building - 826 Yates St

For the past 13 days there has been a constant loud noise coming from the rooftop of the Telus building at 826 Yates St, Victoria, BC. It sounds like a vacuum cleaner. It's been going non-stop 24 hours a day. You can hear it from down at street level...

Literally aging wating for Telus Fraud Team...

I reported fraud to Telus weeks ago, and was told that the Telus fraud team would get back to me within 10 business days. It has been longer than that (17 business days), and still, I have not heard anything. I also reported the fraud to the governme...

Telus Security login

Hello, we recently switched to telus security and we are having trouble logging in to the mobile app, we were with vivint before and the way that worked is there was 1 master account that can send invite links to join the family and everyone was able...

Another day dealing with Telus support...

... another day of complete let down. I've wasted enough of my time with them. I'm trying to cancel all my services and switch over to Rogers.My contract is all done and this was the opportunity to renew our relationship. Sadly, my initial request wa...

roaming in Mexico

My roaming plan in Mexico is not working despite being enabled on my phone and trying to automatically and manually connect to ask available networks

Telus call centre

Received a call from a number showed Telus on the call display. 18443721809.They were offering us another deal on Telus Mobility. They knew all of our Telus services we had and my cellphone type and model. Is this a legit number or call centre?

Daily minimum 2 reboots of the router

We recently (2 months) moved from Shaw on the 3Gbp offer. We are experiencing lack of connectivity requiring daily reboots of the router (NH20A, firmware v1.18.02 build04, hwdr ver R01). We have a single booster (R03, software version 2.21.01 build03...