Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
8,098 PostsLatest forum discussions
Too many problems
Too many issues with my equipment since the switch from Vivint, how do I cancel the service, right now I am paying for something I don't use
Roku stick has killed Optik box HDMI
I wanted a way to appletv+ but didn't want to lose the Optik pvr box. Telus tech suggested adding a Roku, just installed & plugged Roku into HDMI splitter that connects my devices to TV. Now there is no output from HDMI of Optik, tried unplugging eve...
Was told connection fee would be waived but it wasn't!
Hi, Recently signed up a second line over the phone, the rep promised to get the same deal I was on with my main line and that the connection fee would be waived. He stated that the new plan would be manually turned on about a week after I activated ...
Billing issues and very poor service - Part 1
Part 1 (due to character limit in this forum)This is day three of dealing with issues with my entire Telus Account. I've been a Telus customer at my current location for 9 years. Before that 8 years, and so on backwards to 1986.Telus service has dete...
Telus TV needs major update
I've just recently moved from Shaw/Rogers over to Telus. Shaw gave a poor service experience for me which they were not able to resolve after years of reporting. Although the telus TV service is good so far, the remote features are like going back 15...
Can I change out 2 wifi 6 Telus boosters with different routers?
I wanna be able to use the deco wifi mesh system and I’m upgrading the routers because the ones from Telus are really buggy and I hope I can get the deco wifi mesh system to connect with the Telus NH20T modem/ ont. How would I set it up?.
Home Wi-Fi Requires Sign-In
Since two days ago, my home has been unable to use the Wi-Fi due to it requiring a sign-in. This is something we never needed to do before. The sign-in is required on all our devices and the modem/router has green lights for both Internet and Wi-Fi. ...
Logging into Telus.net email through Apple Mail
Hey everyone, Currently, I'm trying to help a family member log into their Telus.net email address on their MacBook through Apple Mail. I'm following the tutorial on Telus's website, which is instructing me to do this through the Google provider opti...
Monitoring Centre never calling for alarm triggers
We just switched from Bell Smart Home monitoring to Telus and I could not be more unimpressed. So far we’ve had a few triggers by accidentally opening the doors without disarming, also my dog barking at home triggered the glass break sensor when we w...
Nice work, telus.
The situation is this: two months ago, my "bring it back" contract for an iPhone 14 Pro expired. I wrote to support asking how much I should pay to keep it and pay less for the bill? To which the girl answered, "$450 and you can close the current num...
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