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Hi, I called telus last week asking to cancel my service on December 3rd 2024, I told the agent that I would like to cancel immediately. However, I still got a bill for December two days later, the service still show up in my TELUS app, I didn't rece...

Wifi Calling

Greetings!I have gone through the tutorial here and a few of them online, but there is no way, it would seem, for me to access wifi calling on my Galaxy S22 Ultra. Is there something I'm missing? Anyone who has done this, can you tell me if there was...

Fully disappointed,

On December 2nd /2024 (Yesterday) I was offered a 2 year contract plan and I’m sure Telus knows this all since everything is recorded and spent an hour in a half with the customer service, what turned into a promise was broken and not being honoured,...

I just moved to a new place and the wifi modem looks like this

is this a pre-installed equipment? How do I connect to Wifi with this?

Canceled channels

Telus is losing basically all the channels I watch (MTV, hgtv, cooking, bravo). This feels like a breach of contract since I agreed to these specific channels in packages. What are my options for leaving Telus? I have a contract and have a long time ...

Lies

I have spent up to 6 hours on the phone with Telus reps with the last one on November 29 where I was promised by both reps I spoke to that I would get all my money back that they overcharged and my bill would not be more than 190.00 both lied I have ...

sold a deal and Telus wont follow through

So we were offered a deal that consisted of a Google Pixel cell phone which included a free Pixel smart watch. When I queried the offer they assured me that once the phones were ordered they would issue the watches once they knew the EMEI number of t...

Horrible Telus Webstore Call

I just called the Telus webstore on December 9, 2024 and proceed to be on hold for two hours, which isnt a big deal i get they are busy however when I FINALLY get a hold of someone all I hear on the other end is either someone having sex or watching ...

Shipping process

I ordered the Airpods 4 almost a month ago now and while it said it was going to be processed and shipped possibly on the 21 it has not, or so that's what the app and order status says, After making several phone calls first saying that they would "e...

Unable to redeem free Disney+ Standard, error at checkout

Hi, when I go to Entertainment > Disney+, I do see the $0 Disney+ Standard. When I click Add, I get the following error:"Disney+ Standard has encountered a promotion error and cannot be added at this time. Please make another selection." It does say ...