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When I try to claim a reward, I get the error message "You are temporarily unable to redeem this item. You may please try again later." No matter what option I choose for verification it does not work. I've tried different browsers, sign out and in a...

Europe 30 day Easy Roam Pass

If I purchase a 30 day Europe Easy Roam Pass can I make call from Canada to Greece or Greece to Canada without incurring roaming charges? Without incurring Long Distance charges? Thanks

Adding an account manager

I would like to add one of the subscribers on my mobility account as a Manager but they do not exist in the list of users and are not in the pending list. How do they submit a request so that they show up in the pending list where I can approve?

Case #22454015

Telus totally screwed up and disconnected our service by mistake on January 18, 2015. We have no phones, internet or security. It needs to reconnected immediately I have tried since Friday to speak to a manager. I need someone to call me back now. Th...

TV Buffering and then Freezes on Restart Show or Resume

I have this problem for those shows that are restarted from the beginning. First I get the buffering, please wait message and then I get the cannot play program with the "watch live TV" green button. If I don't press the button, it just goes to live ...

Notification system not armed same time every day

I spoke too soon. I thought I had fixed the problem with the forum’s help.I did see where I could turn off the notification which automatically got put on when the technician was here. I turned it off and I see it is still turned off. However, it sti...

Mobility Offer Phonecall

I was just phoned and asked if I'd like a discount offer via phone call, I've been getting these calls and I can't help but feel as though they're scams, but also the guy over the phone was very rude and abruptly hung up on me. Is this normal for REA...

Unsupported modem

Recently, I have just moved to a house from a condo. My internet plan is PureFibre with 1 Gigabit. Telus offers me a Booster wifi 6 which worked perfectly when I was living in the condo. Now, in the house my devices are often having problems with the...

January was Tellus bill

I wonder why I haven’t receive Tellus bill this January

Telus Nokia ONT using a switch before the hub (NH20T)

Maybe this question was answered before. I am a new customer to Telus. My questions is1. can I hook a switch after the ONT eg. ONT-----SWITCH----HUB(NH20T) (cuz it's connected to 3 Telus wifi6 WAP) and the other switch port to another router (Cisco R...