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10.9K Posts

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Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

7,753 Posts

TV

Share your expertise or seek help to enhance everyone's TV experience.

11,233 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

520 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

2,445 Posts

Groups

A gathering place for like-minded people to meet, greet, and discuss.

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Account

Forum discussion about TELUS Mobility & Home Services plans and accounts.

4,076 Posts

Latest forum discussions

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New $5 home security service maintenance fee

I was surprised to see the recent addition of $5 per month being added to my bill for the purpose of "security system maintenance". I would have thought that system maintenance would be already factored into the base fee. This leaves me to wonder wha...

TuesdayL by • Neighbour
  • 414 Views
  • 8 replies
  • 0 kudos

Got Call From SCAM

I recently received a call from someone claiming to be a representative from Telus technical support, informing me that there was a supposed security issue linked to my account or device. The caller sounded convincing and insisted that immediate acti...

Annewet by • Just Moved In
  • 12 Views
  • 2 replies
  • 0 kudos

Handmaid's Tale S1E6 on Crave

Anyone else not able to watch this program On Demand? I get an error message "Unable to play video. Please try again later."

RIch97 by • Organizer
  • 931 Views
  • 26 replies
  • 1 kudos

Resolved! Mexico Plan Not Working; Canada/US Plan is Fine

Switched to Telus EPP program from Rogers and haven’t been happy since. Currently have two Identical phones, under same account one with CAN-US plan and my wife's with CAN-US-MEX plan, as of writing this we are in Guadalajara - I turned on my roaming...

Mer96 by • Neighbour
  • 114 Views
  • 5 replies
  • 0 kudos

Home Phone can look like its working but it's not

I have a Wireless Home Phone ZTE device (don't know the exact model number). Ever since I've owned it (3+ years), the lights will be all green, making it looks like it's working fine, but every so often, calls do not get through to my physical phone....

SunDog by • Coach
  • 26 Views
  • 3 replies
  • 0 kudos

Resolved! ADT contract not honoured

We had a contract with ADT that stated that all my equipment would be serviced and upgraded as needed. I recently received a letter stating that my 3g panel was outdated and I would need to upgrade my system. I was under the impression that my origin...

complaint

Jan.2024 I arranged for five new customers to sign up for Telus fibre. 28 April 2025 after 17 different service people came here and a multitude of varied explanations for why getting my home phone, t.v. and internet was such a complicated problem, I...

4drlok by • Just Moved In
  • 7 Views
  • 0 replies
  • 0 kudos

Home phone bills

Question for TELUS. Are you going to stop sending me the bills? I was charged 200% more than in 2023, and in 2024 my line was disconnected because my monthly payment was not sufficient due to the 200% increase. I didn't even know this because I didn'...

Palilulac by • Friendly Neighbour
  • 54 Views
  • 1 replies
  • 0 kudos

kid lost phone with prepaid 365, can't switch SIM

Hi,My kid lost his phone that has the prepaid 365 plan, Sim is lost too in the phone. I got a new SIM today and have an other phone for him but I am unable to switch the SIM, no option to do so in my Telus even though many tells support pages say the...

bigsmoke by • Neighbour
  • 102 Views
  • 5 replies
  • 0 kudos
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Super Bowl LIX

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