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Community Spotlight

Spotting fraud in a changing digital landscape

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How to Recognize and Avoid Common Scams

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2 MIN READ

Streaming on TELUS - October 2026

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Telus hardware equipment balance sent to collections
Hello TELUS team and Community, I am writing regarding an urgent issue with an unreturned equipment charge that was erroneously sent to collections. The equipment in question was already returned a...
sanchez1997
6 hours ago Place My Account
account
account issues
bill issues
billing
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0likes
Comments
Full bill after cancellation and no confirmation of equipment returned October 5
Hi, My latest bill shows a charge of $72.80, with no prorated adjustment, even though I discontinued my home internet service on October 2. My understanding of the contract is that I should only be ...
pank_surrey
6 hours ago Place Home Services
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0likes
Comments
Connecting Google or Alexa To The New TV Boxes
Has anyone been able to connect their Alexa or Google new Telus optic android mini boxes? I am not been able to get them to show up in the Telus home assistant app.
Darren2411
10 hours ago Place Home Services
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0likes
Comments
Telus Optik
I am running your new Android equipment. I have continuous problems with series recordings. Sometimes, even though the box says it has been set, it has not, and there is nothing I can do to change th...
John_Fallows
10 hours ago Place Home Services
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0likes
Comments
Stream +
I subscribed to Stream plus as a Koodo customer a couple of years ago. I have since moved my mobile account to Telus but kept the Stream plus account active. Now I want to cancel it and can't either ...
lrclarkster
11 hours ago Place My Account
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0likes
Comments
Fibre drop for connection at new home. Springbank Hill.
I am beyond frustrated! I had an appointment for fibre drop yesterday but they didn’t show up! I sat outside the new build for 4 hours waiting. Then phoned customer services. For various reasons I en...
andreww
11 hours ago Place Home Services
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0likes
Comments
TELUS Scam Protection powered by Norton; Everything you need to know
With AI making phishing and scam attempts increasingly sophisticated and harder to spot, staying one step ahead of scams shouldn't feel like a full-time job. We’ve partnered with cybersecurity leader...
A-B
15 hours ago Place Mobility
Mobility
norton
protection
scam
telus
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0likes
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Unresolved TELUS Home Security Issues
I need to file a formal management complaint regarding ongoing TELUS Home Security failures since August 2026. I have had two unsuccessful technician visits, paid $200 for an ineffective repair, an...
Np1
17 hours ago Place Security
SmartHome Security
Views
1like
Comments
PureFirbe Landline
Approximately one year ago, I migrated all of my Telus Home Services, from copper to fibre. All is working perfectly, with the exception of my landline. I have called customer support at least 4 ti...
Poppy1
17 hours ago Place Home Services
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0likes
Comments
Telus balance sent to collections?
Has anyone else had a Telus balance sent to collections without ever being contacted about it? I recently noticed that my TransUnion credit score dropped by about 100 points, from roughly 860 to 760...
Solved
fantastical
17 hours ago Place My Account
billing
customer service
Views
1like
Comments

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Support Articles

Community Spotlight

Spotting fraud in a changing digital landscape

How to Recognize and Avoid Common Scams

Streaming on TELUS - October 2026

Recent Posts Feed

Recent Activity

Telus hardware equipment balance sent to collections

Full bill after cancellation and no confirmation of equipment returned October 5

Connecting Google or Alexa To The New TV Boxes

Telus Optik

Stream +

Fibre drop for connection at new home. Springbank Hill.

TELUS Scam Protection powered by Norton; Everything you need to know

Unresolved TELUS Home Security Issues

PureFirbe Landline

Telus balance sent to collections?

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