account issues
21 TopicsHow to identify Telus service calls?
I'm worried: A couple of days ago I had several calls from people in India claiming they were from Telus. They knew my name, address, and account number. I thought "Ok, maybe they really are Telus account managers". But now I'm not so sure. If they really were official Telus accounts people, why don't they use their real names? Because when you hear somebody with a big Indian accent say their name is "Alex" or "Norman", aren't people going to think "Sure dude, those are common Indian names" and roll their eyes? That's what we're supposed to do when we get called by scammers, right, Telus? I did get another call back from somebody else who sounded like they were legit, and answered all my questions. BUT. It's been three days already, and I see one minor change to our TV/Internet package. The one important change I asked for has not been done, and we've received no conformation email from Telus. (Yes, I checked my spam folder.) Frankly, we're talking about finding a more responsive provider.19Views0likes0CommentsTelus Westjet account linking issue - missing phone
When I try to link my Westjet account to Telus, I am redirected to Telus, sign in and at the time of needing to enter the security code, I cannot receive the code because it seems like Telus isn't pulling up my cell phone. I talked to Telus call center and they seem clueless. I have Telus home service and home security but my cell phone is shown in my online profile.20Views0likes2CommentsTelus sent me to collection agency without contacting me
I received a mail from General Credit Services Inc stated that they have been contracted as the authorized collection agency because I own $1919.58 to TELUS CORPORATION PAYROLL I do recognize that the account number shown on the mail is indeed the T-ID I was assigned but I have left Telus more than 2 years ago, and not a single word from Telus, all of sudden I was sent to collection for something I never heard of? I tried to contact Telus to find out what’s going on, but giving that all the number I can find is for customer service and I clearly don’t have any active account so nobody can tell me anything. The nice ladies I had been talking to both assumed this is a scam letter. But given that the T-ID was actually shown on the letter I’m hoping someone from Telus could help me with this please. At least tell me the reason for this not so small amount please. 😭 Thank you very much for your attention to this matter. Rae287Views0likes10CommentsSpecialist appt call. didn’t help me then transferred me to closed department
The specialist just called me to review my whole account. Didn’t answer any of my questions and without letting me know transferred me to a closed department . You guys leave me with no choice to to contact crtc or please have a manager or someone who will actually call me today or I will be contacting crtc to make complaint that no one will help me40Views0likes4CommentsLast attempt to resolve account issue
Posting here in a last ditch effort to resolve an internet/account issue before filing a complaint with CCTS. I am on a 250mbps internet plan, along with tv, and some home security thing I never wanted in the first place but was told they had to give it to me as part of some loyalty plan. 6 months ago I contacted support - they couldn’t communicate with the modem on their end, they ended up sending a new modem. I was told it would be a new generation modem, but it was not. I worked slightly better, so I kept it (not worth spending another 3 hours on the phone with support) Finally the internet got so bad, with ~50mbps down and 10mbps up, and almost non-responsive at times I called again. 3 hours later, and I’m paraphrasing - “we have to send a tech out, something is wrong between the modem and the building”. I am on a 2 year agreement as a result of the last loyalty plan to keep me as a customer. I confirmed with multiple escalations that my account has always been in good standing, and that my internet speed is nowhere near 250mbbs (~50mbps on a good day). In my view I have kept my side of the agreement, and Telus has broken theirs. Multiple loyalty departments refused to waive a the cancellation fee - I offered that they just waive the fee, and move me to a internet-only 75/mo plan and some small compensation for the last 6 months (much longer, but it was 6 months since I contacted them initially) - and then this customer of 10 years will likely be a customer for another 10 years. Nope, no can do. I think I’m going above and beyond as a customer in giving Telus a chance to make things right by even posting here. So here’s your last chance.Solved114Views0likes4CommentsEmails from Collections - could this be for a closed account?
So I have been receiving mysterious emails from General Credit Services recently, saying I owe Telus $300. At first I thought this was an issue with my internet account, but the account number GCS has does not match that, so now I'm wondering if this bill is from my old mobile phone account? I switched form Telus to Koodo back in January (broke my old phone, decided to replace it, Koodo was cheaper) and I don't have any account info for my old mobility account anymore. I also have not recieved any communication from Telus about owing $300 and I don't remember the Koodo clerk saying anything about that when he moved my account over. Can anyone help me find out about this account number and if I actually owe Telus $300?54Views0likes2CommentsAccessing Telus Account
Good Day, I'm trying to login into my online Telus account, which I've not done for a long time. However, I no longer have access to the email account I originally used to create my login for my account. Thus, when I try to sign in, the verification code gets sent to an email address I no longer have access to. Thus, I was wondering how I would sign into my account or change the email address I use to sign into the account? Appreciate any help. Thanks.40Views0likes1CommentSent my bill to collection agency
Closed my account in 2018 with 0 balance. Got a warning from a general credit Inc saying I owe 107 dollars and it was my second notice today. 7 years later.. Warned if I don't pay, they will report me to credit bureau. How dare telus do this and try to destroy my credit over their own mistake. Completely unacceptable. This is not the way to do business. What is wrong with this company. Absolutely pathetic. Telus if you actually read this, contact me and fix this asap.66Views0likes1CommentWhy am i unable to Remove an account off my telus account?
So im having trouble remove an account on my telus account that i never had the intention to keep, i was given the wrong account number and now its stuck on my account, which i am unable to remove. i tried to call get help over customer service but they couldnt help me at all. is there no way to remove it off the account? will the charge automatically go to me? so i came to the forums. asking for help as i do not want someone elses account on my telus account.1.1KViews1like3CommentsWeb Login Error
So, i have been attempting to login via the web for two months and have been getting this error: with this web address: after attempting to login via the Telus.com portal. Ive been using Brave browser and Firefox and neither work. I am able to actually get in if i open a new tab two to five times, even after restarting the browser(s) and clearing caches.85Views0likes3Comments