How to identify Telus service calls?
I'm worried: A couple of days ago I had several calls from people in India claiming they were from Telus. They knew my name, address, and account number. I thought "Ok, maybe they really are Telus account managers". But now I'm not so sure. If they really were official Telus accounts people, why don't they use their real names? Because when you hear somebody with a big Indian accent say their name is "Alex" or "Norman", aren't people going to think "Sure dude, those are common Indian names" and roll their eyes? That's what we're supposed to do when we get called by scammers, right, Telus? I did get another call back from somebody else who sounded like they were legit, and answered all my questions. BUT. It's been three days already, and I see one minor change to our TV/Internet package. The one important change I asked for has not been done, and we've received no conformation email from Telus. (Yes, I checked my spam folder.) Frankly, we're talking about finding a more responsive provider.
Telus Westjet account linking issue - missing phone
When I try to link my Westjet account to Telus, I am redirected to Telus, sign in and at the time of needing to enter the security code, I cannot receive the code because it seems like Telus isn't pulling up my cell phone. I talked to Telus call center and they seem clueless. I have Telus home service and home security but my cell phone is shown in my online profile.
Telus sent me to collection agency without contacting me
I received a mail from General Credit Services Inc stated that they have been contracted as the authorized collection agency because I own $1919.58 to TELUS CORPORATION PAYROLL I do recognize that the account number shown on the mail is indeed the T-ID I was assigned but I have left Telus more than 2 years ago, and not a single word from Telus, all of sudden I was sent to collection for something I never heard of? I tried to contact Telus to find out what’s going on, but giving that all the number I can find is for customer service and I clearly don’t have any active account so nobody can tell me anything. The nice ladies I had been talking to both assumed this is a scam letter. But given that the T-ID was actually shown on the letter I’m hoping someone from Telus could help me with this please. At least tell me the reason for this not so small amount please. 😭 Thank you very much for your attention to this matter. RaeSpecialist appt call. didn’t help me then transferred me to closed department
The specialist just called me to review my whole account. Didn’t answer any of my questions and without letting me know transferred me to a closed department . You guys leave me with no choice to to contact crtc or please have a manager or someone who will actually call me today or I will be contacting crtc to make complaint that no one will help me
Emails from Collections - could this be for a closed account?
So I have been receiving mysterious emails from General Credit Services recently, saying I owe Telus $300. At first I thought this was an issue with my internet account, but the account number GCS has does not match that, so now I'm wondering if this bill is from my old mobile phone account? I switched form Telus to Koodo back in January (broke my old phone, decided to replace it, Koodo was cheaper) and I don't have any account info for my old mobility account anymore. I also have not recieved any communication from Telus about owing $300 and I don't remember the Koodo clerk saying anything about that when he moved my account over. Can anyone help me find out about this account number and if I actually owe Telus $300?
Accessing Telus Account
Good Day, I'm trying to login into my online Telus account, which I've not done for a long time. However, I no longer have access to the email account I originally used to create my login for my account. Thus, when I try to sign in, the verification code gets sent to an email address I no longer have access to. Thus, I was wondering how I would sign into my account or change the email address I use to sign into the account? Appreciate any help. Thanks.Sent my bill to collection agency
Closed my account in 2018 with 0 balance. Got a warning from a general credit Inc saying I owe 107 dollars and it was my second notice today. 7 years later.. Warned if I don't pay, they will report me to credit bureau. How dare telus do this and try to destroy my credit over their own mistake. Completely unacceptable. This is not the way to do business. What is wrong with this company. Absolutely pathetic. Telus if you actually read this, contact me and fix this asap.Why am i unable to Remove an account off my telus account?
So im having trouble remove an account on my telus account that i never had the intention to keep, i was given the wrong account number and now its stuck on my account, which i am unable to remove. i tried to call get help over customer service but they couldnt help me at all. is there no way to remove it off the account? will the charge automatically go to me? so i came to the forums. asking for help as i do not want someone elses account on my telus account.
Web Login Error
So, i have been attempting to login via the web for two months and have been getting this error: with this web address: after attempting to login via the Telus.com portal. Ive been using Brave browser and Firefox and neither work. I am able to actually get in if i open a new tab two to five times, even after restarting the browser(s) and clearing caches.
