Forum Discussion
potatosalad
22 days agoNeighbour
Can't see any details on my account (bills/usage). Site Errors out.
Coming from Reddit as well.
Over multiple days/browsers/devices, can't see account details, bills, can't manage account. Where do I go from here?
Payments have been going through since I have Pre-Authorised Payments set up.
It's been quite a few months, but finally had the time to sit down and call in to telus support. I've been informed that this is an issue that multiple accounts are facing and there is no estimated time of resolution. Phone support said they've escalated this to their backend and they are working on it and might need screenshots of what I'm seeing.
2 Replies
- TELUS_Support
Official Support Team
Hi there, thanks for the info. We will send you a private message so we can authenticate the account.
- potatosaladNeighbour
Done.