TELUS Scam Protection powered by Norton; Everything you need to know
With AI making phishing and scam attempts increasingly sophisticated and harder to spot, staying one step ahead of scams shouldn't feel like a full-time job. We’ve partnered with cybersecurity leaders at Norton to build TELUS Scam Protection directly into the My TELUS app. Here is a straightforward breakdown of how it works, what’s included, and how to set it up. How It Works (The 4 Core Features) Once enabled in the My TELUS app, the protection runs quietly in the background without needing separate app downloads or continuous logins: Safe Call: Screens incoming calls to auto-block known scams and label calls as spam or a verified business before you pick up. Safe SMS: Reviews incoming texts (SMS/MMS) from unknown senders to help detect and flag potential scams or phishing attempts, so you can avoid clicking risky links. Safe Email: Safe Email proactively scans up to 5 connected email accounts in your inbox and flags suspicious emails to help you know if it’s potentially a scam before opening it. AI Scam Assistant: Available 24/7 in the My TELUS app. You can ask cyber safety questions, paste text, or upload screenshots of suspicious messages (including encrypted chats like WhatsApp, iMessage, Messenger, or Instagram) and get guidance on potential scams and help you decide whether it's safe to engage. Plan Details & Compatibility Detail Information New Consumer Data Plans Included at no extra cost (starting October 20, 2026). Existing or Select Plans Addable for $3/month inside My TELUS—no rate plan change required. Device Requirements Android 10.0+ (with Google Play Store) or iOS (current or previous 2 versions). App Requirements Latest version of the My TELUS app required for initial setup. Quick FAQs Will Safe Call block legitimate calls from my doctor, pharmacy, or delivery service? Safe Call is designed specifically to block known scam numbers while labeling legitimate organizations as verified businesses. On rare occasions where a number is mislabeled, you can check your call log/voicemail and report the mislabel directly in the My TELUS app to continuously improve system accuracy. Does Safe SMS automatically scan my WhatsApp or iMessage chats? Safe SMS covers standard SMS/MMS text messages. Because third-party messaging apps like WhatsApp or iMessage use end-to-end encryption, Safe SMS cannot automatically read them. However, you can screenshot or copy any suspicious message into the AI Scam Assistant inside My TELUS for instant feedback. Does this replace device antivirus or identity theft insurance? TELUS Scam Protection is built to detect and warn against active scam calls, text links, and emails. It does not scan for local device viruses or include financial reimbursement/identity theft insurance (if you need full device malware protection, check out TELUS Online Security). How to Activate in 3 Easy Steps Open and log in to the My TELUS app. Go to the Plans & Devices tab and tap the Scam Protection tile. Follow the on-screen prompts to grant required permissions for Safe Call, Safe SMS, and Safe Email. Once permissions are set, you can close the app. Protection remains active 24/7 in the background. For full details and troubleshooting guides, visit telus.com/ScamHelp FR version
