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Resolved! TELUS Hosting

I recently jumped into the world of Ecommerce. I had been using TELUS for hosting for over a year. My question is concerning the registration of my domain name. I was expecting to have to renew it when my first year elapsed. It renewed on it’s own an...

Randy by Helpful Neighbour
  • 4392 Views
  • 1 replies
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Resolved! Issues after upgrading to Static IP

I upgraded to static IP, since I needed to set up a VPN to our head office. I set my router to static and entered all the variables. It worked for a little while and stopped. I verified that the IP did not change. I am continually unplugging and plug...

Randy by Helpful Neighbour
  • 5894 Views
  • 1 replies
  • 0 kudos

Resolved! ADSL Migration. New modem sent?

I got a call from TELUS informing me of an upcoming network upgrade. I was sent an email with a list of pre-assigned IPs which I forwarded to my IT person who seemed happy enough to have gotten it. All this is a little over my head. Why do I need a n...

Randy by Helpful Neighbour
  • 3189 Views
  • 1 replies
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Resolved! port 443

Since changing payment providers, I have not been able to take people’s money. This is impacting my business. I am being told that the issue is with TELUS blocking us from using port 443. A friend of mine recommended upgrading to a static IP so that ...

Randy by Helpful Neighbour
  • 22476 Views
  • 12 replies
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Resolved! DSL light is not my friend

Since my office was renovated the DSL light on my modem regularly goes out. What can I do before calling TELUS? I don't know if this helps, but there seems to be a correlation between the loss of connection and the times I get or send a fax.

Randy by Helpful Neighbour
  • 3455 Views
  • 1 replies
  • 0 kudos

Resolved! How fast does the internet need to be?

I run a small accounting firm out of Red Deer. Month end we send lots of big files to our clients. It seems we have connectivity issues only around that time. I was on a very basic plan, so I upgraded from 3/1 to15/1. The internet is surprisingly fas...

Randy by Helpful Neighbour
  • 13559 Views
  • 4 replies
  • 1 kudos

Resolved! What is going on?

I had a router plugged into my modem. It only allowed 4 computers to plug in. I am not a big fan of wireless and want to keep everything wired. I bought a 12 port switch on eBay. I figure 12 is better than 4. After connecting the switch, I cannot plu...

Randy by Helpful Neighbour
  • 3258 Views
  • 1 replies
  • 0 kudos

Resolved! Do I need static IP?

I have had vandalism to my business after hours. I called a company to install security cameras. An agent at TELUS and the security company both told me I would have to get static IP. Why? What is the difference?

Randy by Helpful Neighbour
  • 3655 Views
  • 1 replies
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Resolved! activation/deactivation of call features

I have a business in Edmonton. It seems like my staff are always calling TELUS to ask questions about how to use our services. Where can I go to print a copy of the star codes and a flow chart for VM? I would like to leave this by each phone for futu...

Randy by Helpful Neighbour
  • 8152 Views
  • 2 replies
  • 1 kudos

Resolved! Smart Hub

I am a business client who just recieved this smart hub. Do I need to connect anything? It is part of my business anywhere bundle. My internet is working, so I am not sure why I even need it?

Randy by Helpful Neighbour
  • 3865 Views
  • 1 replies
  • 0 kudos