Forum Discussion
Trying to cancel, Telus makes it near IMPOSSIBLE, why?
Is being unethical like this really worth the hassle it leads to? This only results in CRTC complaints... Have been trying to get in contact with anyone from telus and it is a big loop online wit...
It is very easy. My Agreement with telus says:
We offer many convenient ways to reach us.
Call: 1-888-811-2323
Email: [email protected]
Chat: telus.com/chat
Our customer service team will be happy to hear from you.
If you have a complaint that you feel is not being resolved you can
request through any of the channels above to have your customer care
specialist escalate your concern immediately.
Paragraph 56:
You may terminate this Agreement at any time by notifying TELUS of the date you want the cancellation to be effective.
So all you have to do is to notify telus, best by email to mailto:[email protected]
or, if you have a masochist streak, by calling the number or chatting with the chatbot.
These emails will also get your message:
Keep everything well documented, and if they ignore you, and keep sending you bill, report you to credit rating agency, etc. then the best is to go to the courthouse, and file a claim against telus. It costs $200 in alberta, but they will pay you back.
Cheers and good luck! At least you got some service :-) I am waiting 3 months to get mine connected...
