Forum Discussion
I Can't Renew My Prepaid Phone
I'm fed up and appalled at how this site is run.
I tried to add via a credit card, I need credits, which is rediculous. I add $150 to top up my account to buy the 150 plan, then it says 'Unfortunately, we are not able to process your request at this time. Please try again later.'
I also get 'Your account balance is over $150 and a 30 day rate plan is required. If you do not have a 30 day rate plan, the Talk + Messaging 15 plan will be added to your account. Learn more' When I click Learn More, the page can not be found.
I don't think I ever seen a company try to hard to lose its customers, like they are begging to go out of business.
Since I can't renew my prepaid phone, I'm forced to do the chargebacks and go with another company. Do better.
5 Replies
Yes. I tried both, mainly through the website.
Is it possible I'm doing it wrong?
TELUS_SupportOfficial Support Team
In some cases the app might be out of date or experience issues that the website wouldn't. Can you try logging into your account from the site on a computer or laptop and test? Sometimes un installing the app, and re installing it can do the trick too.
I tried through the app, it looks like it uses the website anyway. I still get the error.
- TELUS_Support
You should be able to add the plan with no issues if you have the required balance. Have you tried to add the plan through both the website from a computer or laptop and the My TELUS App?
