Forum Discussion
I Can't Renew My Prepaid Phone
I'm fed up and appalled at how this site is run. I tried to add via a credit card, I need credits, which is rediculous. I add $150 to top up my account to buy the 150 plan, then it says 'Unfortunate...
Is it possible I'm doing it wrong?
TELUS_Support
Official Support Team
Official Support TeamIn some cases the app might be out of date or experience issues that the website wouldn't. Can you try logging into your account from the site on a computer or laptop and test? Sometimes un installing the app, and re installing it can do the trick too.
