Forum Discussion
I Can't Renew My Prepaid Phone
I'm fed up and appalled at how this site is run. I tried to add via a credit card, I need credits, which is rediculous. I add $150 to top up my account to buy the 150 plan, then it says 'Unfortunate...
TELUS_Support
Official Support Team
Official Support TeamYou should be able to add the plan with no issues if you have the required balance. Have you tried to add the plan through both the website from a computer or laptop and the My TELUS App?
