Telus Reward Point Expiry

Yes I Have lost closed to 300 points too for no reason, don’t matter how good the rewards catalogue looks like the Telus support reply said, that is totally wrong on their part, you want your customers collect more points so they can redeem for something meaning, to me that is stealing, we all need to air our concern! More action should be taken to get the reward points back by whatever means.

It took 2 calls with Telus to get my full amount of lost points put into a bill credit.  The first agent could only do $150 out of 250 points.  From reading others getting full credit I kept on trying with Telus support and got the rest of the points turned into bill credit. I suggest keep trying if you don't get all your points moved to bill credit on first attempt. The agents I spoke with were very nice to deal with, just took some time..

I too was surprised tonight to find out I lost 344.08 points.  Like others, I'm on automatic billing, so it the amount was the same, I trusted Telus, and didn't necessarily look at my bill.  I would like my points restored, or the appropriate $344 bill credit.

Please message me.

As a 37 year employee and now retiree and supposed Ambassador I am appalled that someone in TELUS decided to pull these points from their VALUED Customers.  I can see giving proper advance notification and allowing the Customer base to use up older points, but to put a NOTICE in fine print and basically say we did our part to let everyone know.  That in my mind is totally irresponsible.  I think this policy should be reversed, properly advertised the the affected Customers and points returned.  I like others had a fairly significant number of points (650+) and was also waiting to purchase something larger.  When I discovered the loss of points I had 97.  I think I may even said bad words.  So as an Ambassador I am going to do my best to escalate this.  I know I want my points restored.

As a TELUS retiree and so called Ambassador, I find this TELUS act appalling.  I only realized today that I was missing over 500 points.  I,  as many of the "Loyal" Customers above have been saving points for various reasons.  The early day there were actual items you could purchase and I was saving for one of the larger items.  I had over 600 points.  Now I have 97.  There was talk of Customers being notified...  I received nothing and ultimately had no chance of using the points I earned.  So I have to ask why TELUS was so basically sneaky in pulling the points.  Is saving a few dollars worth loosing Customers.  It wasn't in my day.

I would like my points back and I'm sure everyone else would as well.  Do the right Corporate thing and reverse the charges.

I am expecting a response to my complaint.  

Thank you.   Former AGT/TELUS employee.

I just logged into my account to add a second service and my rewards are gone. I received no notification of expiry. If this is how Telus treats its customers, I'm going to get my new service from Shaw.

 I too have discovered I’m missing 59 points, can you PM me to discuss please

Hello Telus, can you please PM to discuss about the points removed from my account.

Hello, I would like my account credited for the points that were removed from my account.  Please send me a PM.

I just logged into my rewards points, which I have been saving for years, to see that I only have 50 in my account. WHAT? Where did they go? I didn't get any notification about expiry! I'm so very upset. Is there anything I can do about this? My two year term is almost up, and I am seriously considering leaving Telus after many many years with them. I can't believe they would do this to a loyal customer!