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Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
Hello! On January 30, all Rewards points that were accumulated before the end of 2023 were expired. All other points earned from 2024 onwards remain. Please feel free to send us a private message if there's anything about this that you'd like to discuss!
As a TELUS retiree and so called Ambassador, I find this TELUS act appalling. I only realized today that I was missing over 500 points. I, as many of the "Loyal" Customers above have been saving points for various reasons. The early day there were actual items you could purchase and I was saving for one of the larger items. I had over 600 points. Now I have 97. There was talk of Customers being notified... I received nothing and ultimately had no chance of using the points I earned. So I have to ask why TELUS was so basically sneaky in pulling the points. Is saving a few dollars worth loosing Customers. It wasn't in my day.
I would like my points back and I'm sure everyone else would as well. Do the right Corporate thing and reverse the charges.
I am expecting a response to my complaint.
Thank you. Former AGT/TELUS employee.
