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Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
Hello! On January 30, all Rewards points that were accumulated before the end of 2023 were expired. All other points earned from 2024 onwards remain. Please feel free to send us a private message if there's anything about this that you'd like to discuss!
As a 37 year employee and now retiree and supposed Ambassador I am appalled that someone in TELUS decided to pull these points from their VALUED Customers. I can see giving proper advance notification and allowing the Customer base to use up older points, but to put a NOTICE in fine print and basically say we did our part to let everyone know. That in my mind is totally irresponsible. I think this policy should be reversed, properly advertised the the affected Customers and points returned. I like others had a fairly significant number of points (650+) and was also waiting to purchase something larger. When I discovered the loss of points I had 97. I think I may even said bad words. So as an Ambassador I am going to do my best to escalate this. I know I want my points restored.
That’s the part I don’t understand…. How on Earth Telus thinks that posting a tiny notice at the bottom of one monthly paper bill (which most people don’t even receive anymore) less than two months in advance of the expiry date is acceptable communication! To this date they have not posted any explanation on the Reward Points page and there have been no letters or emails to customers. This from a communications company!
