Forum Discussion
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putting in payment information for Stream+ have received the emails for activation but have not been able to link or create account for any of the three streaming services listed above; due to the error message. Not sure what's going on or how to fix this.
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As before, there are no private messages for me anymore....limit reached. Maybe Wildcoho is able to.
I can’t update the CC or view my receipts but i can see on my account that i have subscription to stream+ but as I mention can’t manage it or do anything. Very frustrating, now I just paying for double for same services lol hopefully they can resolve this quickly since I don't want to sit on the phone in order to cancel this service since can’t manage this online
TELUS_SupportOfficial Support Team
Hi there, can you send us a private message?
Interesting.. I've been getting the exact same error for 6 months with my Stream+ subscription. I have been able to activate and use my Netflix account, but not Disney or Amazon. Same error as described above. Seems like it is an issue that crosses various Telus services. Any solutions found yet..?
I have been having this same issue for 2 and a half weeks now. TELUS_Support can you please give me direct contact to someone who can fix this. I have already submitted two support forms with no answer and spoke on the phone with tec support with no result. I am currently paying for stream plus without getting to use it. Very poor from Telus!
- TELUS_Support
Please send us a private message so we can help.
No solution yet, but they have presumably identified the problem on the back end and are working on it. Can keep you posted.
Hello,
Unfortunately, no update....I still receive the same error. But I hope someone is still looking into this? Since I can "review receipts" and "update credit card info" (cannot delete!) - all associated with the Disney+ subscription....but the subscription under "Manage Subscriptions" cannot be loaded, and Disney+ itself does not know about me (yet)....(note that I did not sign up for Stream+, just for Disney+).
Hello, I am still waiting to have someone help me with this....it should be possible for someone to "see" what I see in my account - which includes the Disney+ subscription (including email reminders to activate, plus stored credit card information); but also my inability to activate the subscription, as respective subscription cannot be loaded under "manage subscriptions". I signed up mid-September, and so far I have not received any help. Thank you.
- TELUS_Support
Hi McCool99 we answered your private message
Hi Telus Support,
Unfortunately, I have not received any support for my Disney+ activation issue. I believe there is no solution to it. However, I am also not able to cancel the subscription and/or delete my credit card information. That may be a consumer concern.
Hi there, have you been able to resolve this issue with the activation? I have been having the same issue, and Telus is not able to help me for two weeks. The problem is that they don't see my subscription from their side, but I do see it on the overview side of my account, but cannot load it under the "Subscription" tab and, hence, cannot activate. Ironically, I receive Telus emails/reminders why I have not activated the streaming subscription. Telus can also not cancel my subscription since they do not see it from their end. Any help (from Cwg23 or Telus) would be highly appreciated!!
I should add that I am receiving the same error as you "Sorry, your subscriptions list is not available at this time. Please try again or check back later". But it has been 2 weeks, and it seems that the system/website is trying to "fetch" my information, but it cannot OR it does not match somehow. Can anyone help, please? Thank you!
- TELUS_Support
We can definitely take a look. Feel free to send us a private message here and we can discuss further, thanks.
- TELUS_Support
Is the issue still on-going? I suspect it might be related to an activation lag but I'm wondering if the issue is still present another 24 hours after your post.
I’m having problems please message me back the same time you guys have not called me back and I’ve been waiting for 2 1/2 weeks
I am getting the same error “Sorry, your subscriptions list is not available at this time” and it has been over a week since starting the subscription. I have tried calling customer service but stream + isn’t an option so I have completed service tickets for a call back and it’s been days and nothing.
- TELUS_Support
That doesn't sound right. Feel free to send us a private message here and we can discuss further, thanks.
