Cancelling Telus Internet service, why does it have to be so difficult ?
Everytime I call in to talk with loyalty team member reagrding moving/cancelling my internet service, it gets disconnected after 21 minutes and if i walk-in to store they say they cannot help with cancelling service and I have to call loyalty team but loyalty team seems to always auto-disonnect my call after 20 mins of staying in line. What is going on ?
Purefiber connect SFP directly to Mikrotik Router
Hi, I am trying to connect my Mikrotik router directly by plugging in the SFP directly into the router. I got the PPPoE from the telus whitebox (username: [email protected], password is 6 chars long). VLAN is 40, priority is 0. I also set the MAC to the same value that was on the telus whitebox. I plugged the SFP directly into the mikroik and it shows the link is up. It also shows it is trying to connect using PPPoE. It sends one frame over the VLAN, but doesn't get any response. Without any error other than timeout, this is hard to debug. Any suggestions? Thanks, Bruce
Moving
I'm about to schedule the transfer of my internet service to another apartment. Should I be present during the "installation"? Meaning, do they go inside the apartment? I'm just very busy and not sure when and how I can be present for that. It's possible that the apartment already has the modem (not sure, but I saw one in a similar building when I was looking for a rent). If it does, do they still need to physically access the apartment? And what do I do with current modem then? Do they come to pick it up eventually by taking an appointment with the landlord?
PSA to everyone having tech difficulties
Please dont waste your time waiting for a callback or sit on hold for an hour to speak to someone. If you're experiencing constant audio and channel problems. Just follow these simple steps: Restart your wifi and TV box once a month. This will save you a headache trust me (dont trust me). Call them and speak to the manager
Using your own router instead of Telus box
Hi! We’ve been getting the run around from Telus customer service as we move homes and just wondering if anyone has first hand knowledge of this. We are currently in a building that has fibre and have to return that equipment. Telus tells us our new place only has wireless home internet, no copper or fibre. (I don’t really understand how that is possible in the middle of one of Canada’s biggest urban centres, but they have confirmed this...) My question is, they sent us two boxes. One is the modem that takes the SIM card, receives the internet from outside, and then outputs a Ethernet connection to the house. The other box seems to just be a wifi router. I’ve always just denied the router with our previous providers and it was clear you could use your own router with their modem. Telus customer service refuses to confirm this is possible and gives us all these vague reasons. Are they just being shady to get their $20 a month rental or does the “wireless home 5G” setup really require you to use both their pieces of hardware? We have internet only, no TV. So it seems like using our own router is possible? Any experience with this? Quite frustrating considering this was never an issue with anyone other provider I've had for the last 20+ years.Home services installation delay followed by lengthy hold and dropped call
There was an issue with my internet installation yesterday. Today I was told it would be delayed 5 days. When I called to see if there was a quicker fix to the problem, I spent nearly 4 hours on hold just for Telus to hang up shortly after 5pm. This has altogether been a horrible experience from start to finish and I am strongly considering switching to another company and recommending the same to every person I know. This is Telus's last chance to fix this issue before I leave for a service provider that actually cares about their customers.