internet
173 TopicsCGNAT Removal and Public IP Address Assignment, Is This Still Possible?
Hello and Happy New Year. I recently moved and am now managing my own TELUS Fibre connection directly. I am trying to resume hosting small game servers and other self-hosted services that require inbound IPv4 access. I have the Technicolor NH20T Network Hub installed and have configured IPv4 port forwarding and firewall rules correctly. However my WAN IPv4 address is 100.84.x.x which appears to indicate CGNAT. As expected inbound IPv4 connections cannot reach my network. I have contacted TELUS multiple times. One representative confirmed this would require backend provisioning changes and issued a reference number. I later received automated issue resolved messages but no change was applied. A follow-up representative suggested upgrading to a business plan. I clarified that I do not need a static IP or special IPv6 features only a public non-CGNAT IPv4 address. That ticket has now been escalated again to backend provisioning. My questions are as follows. In 2026 can residential TELUS Fibre customers still be assigned a public IPv4 address to allow inbound IPv4 services and port forwarding, or is a business plan now required? If CGNAT removal is not available on residential accounts is there any supported residential option remaining? I understand that bridge mode or third-party routers do not bypass CGNAT as this is a WAN provisioning issue. Older threads exist on this topic but many are several months old so I am looking for updated information. Thank you in advance.Solved926Views0likes17CommentsFibre issues unresolved
Yesterday someone from the head office, I’m guessing, fixed the agreement of our phones. Thanks! Two problems still remain though. 1st We had on both land lines World 60. One is still on, thanks but the second one doesn’t and it could be ok if we can still make free calls just Canada wide. Calling one of the Telus technicians who had his cell based in Chilliwack Bc cost us 30 cents, call from Vancouver! I don’t understand from the agreement if it’s on or not. 2nd problem : tv box doesn’t work in the basement if any of us is using internet; before with the copper 50 no problem. Why having fibre 250 we incur in this issue?. I see in our plan there is a booster wifi. From what we have now there is only the router/modem but no booster anywhere. Did the technician forgot to leave it? Hope someone could help us to find the answers, thanksSolved184Views0likes10CommentsPureFibre installation request for condo building?
Wondering if anyone has had success requesting a PureFibre installation be run to their condo building (specifically a low-rise, 12-18 unit size one)? I'm in Edmonton, in the Old Strathcona neighbourhood, and when I check online it says PureFibre is not available for my building, but the infrastructure obviously exists because every single detached home on the same street can order it today. Assuming this is a matter of getting the last few feet of cable installed and then wired in the building (which I recognize might be expensive). Currently stuck with Rogers at 1 Gig speeds, would prefer to switch to Telus and the 3 Gig when my contract is up in December, but not sure if this is possible or not. Any tips on how to request this kind of hook up would be appreciated.17Views0likes2Commentsrouting issue
Hi, I’m reporting a routing issue. A specific domain (jpg6.su) times out on Telus home internet and Koodo mobile, but loads normally on other carriers, VPNs, and web proxies. The site returns ERR_CONNECTION_TIMED_OUT only on Telus/Koodo. This looks like a routing or upstream peering issue. Could this be forwarded to network engineering?79Views0likes1CommentIs T3200M compatible with Wifi Boost 7 (v3.0)?
I currently use the Actiontec T3200M connected directly to the fibre receptacle on the wall (I live in an apartment that is pre-wired for fibre). I recently upgraded to PureFibre Gigabit. The CSR stated that I did not need to upgrade the T3200M. The CSR also sent the new Wifi Boost 7. Following the instructions here: (https://www.telus.com/en/support/article/troubleshoot-your-telus-boost-wi-fi-7?INTCMP=Tcom-support_results-hub_wi-fi-boosters_troubleshoot-your-telus-boost-wi-fi-7), I have connected the boost 7 to one of the yellow network ports on the T3200M. The ethernet ports on both sides blink green. The boost 7's power LED first blinks white and after a few minutes turns green. The T3200M configuration page shows the Boost 7 as a connected device. I can connect devices via wifi to the boost. However, I can't get internet access to work when connected. Instead, I get a "No Internet access" error. I have tried the following: Power cycled both devices. Factory reset both. Disabled wifi on the T3200M. Enabled port bridging on the T3200M. Installed the Telus Connect App. None of the above have worked. So can someone authoritatively state whether or not the T3200M even works with the boost 7?Solved323Views0likes11CommentsExtreme Packet Loss / Late Packet Issues every few days?
Hi all, Every few days (sometimes multiple times a day), packet loss will go through the roof. This affects things like Facetime, Zoom, and even games and has been extremely inconvenient. A reboot of the router fixes the issue, but only temporarily. I haven't been able to try over ethernet, but the problem definitely happens across multiple devices all at the same time. It also tends to resolve itself a few hours later? See attached images for packet issue examples. Have plenty more... I recently upgraded to the PureFibre X Internet 3G plan from my 1G plan before. Have been with Telus for close to 10 years now and never had issues like this... In the upgrade, technician upgraded me to the new Wifi 7 Router (B30A) from the Telus Wifi Hub Router. He also made some changes to my Fibre Connection outside, I believe. What can be done to fix the issue? What is even the issue? Is this a router problem? A This has been driving me crazy. I've resorted to restarting the router on a daily basis using a timed plug, but even that is not resolving things fully. Thank you in advance... Things I have tried: Disabling the AP Steering, Band Steering, Legacy Steering Getting a replacement B30A Router Changing DNS to 1.1.1.1 on devices111Views0likes8Comments$0.00 Account - now $116.58 ARM Claim
I have been sent to collections by Telus for an alleged unpaid balance of $116.58 on my previous internet account (ending November 2025). My payments were set up as per-authorized, after the service was disconnected and my contract ended, resulting in a final bill of $0.00 (screenshot available). Despite this, I received no prior notification—no emails, texts, or calls—regarding any outstanding balance. It wasn’t until a collection agency contacted me that I learned of this supposed debt, which will unfairly damage my credit score. I have spent several hours on the phone with Telus customer service, only to be told that they cannot help me since the account has been transferred to collections. Provided proof of the $0.00 balance to the collection agency, but after all follow-ups, they informed me that Telus has not responded to their inquiries, leaving me stuck with a negative credit report that I cannot correct without Telus's cooperation. I am still a current Telus customer. As a loyal customer since the 1990's, I expect no special treatment, but I also don’t expect Telus to ruin my credit score, waste my time, and cause unnecessary stress. I continue taking all necessary steps to reclaim my rights.112Views0likes5CommentsTelus Connect is showing neighbours' hardware...
Originally posted on Reddit but I was asked to post here... The title says it all, really. I haven't used the Telus Connect app for a while, and when I logged in today, it's showing the neighbours' Hub, Boost and Optik TV, along with all of their connected devices. When I log directly into MY Hub via a browser, however, I can see all my hardware and other details. I'm going to hazard a guess that this is a huge privacy issue, as I have access to all their settings and such. Is someone at Telus going to get this sorted for me?197Views0likes5CommentsIssue with NH20A bridge mode
Hey there, I’m a newbie when it comes to networking. I have an issue trying to bridge the NH20A to my ubiquiti cloud gateway fibre. I have 1.5G fibre. I’ve tried everything I can think of and from research I’ve done and still can’t get it to connect. I’ve tried all ports bridged, port 1, 10g port. Factory resetting the NH20A and for whatever reason it will not provide internet to the ucg fibre. I’ve tried configuring the ucg to pppoe with all the accurate credentials and vlan 40 tags. I can get it to connect in a double NAH set up but the internet speed is abysmal. Only 0.1mbs. I’ve tried changing the ip addresses. Any further guidance or any other ideas would be greatly appreciated! thanks!451Views0likes3CommentsTrying to cancel, Telus makes it near IMPOSSIBLE, why?
Is being unethical like this really worth the hassle it leads to? This only results in CRTC complaints... Have been trying to get in contact with anyone from telus and it is a big loop online with the ai chatbot trying to set up a callback which fails, no email to contact, only number i can call refer me back to the ai chatbot. I Just want to cancel a dead persons account and even though it is NOT on contract, u keep charging me new fees even though service has been unusued for more than 3 months. How do u EASILY and without HASSLE just CANCEL.668Views2likes29Comments