Forum Discussion
routing issue
Hi, I’m reporting a routing issue. A specific domain (jpg6.su) times out on Telus home internet and Koodo mobile, but loads normally on other carriers, VPNs, and web proxies. The site returns ERR_CONNECTION_TIMED_OUT only on Telus/Koodo. This looks like a routing or upstream peering issue. Could this be forwarded to network engineering?
3 Replies
TELUS_SupportOfficial Support Team
The ERR_CONNECTION_TIMED_OUT does indeed point toward a potential upstream peering misalignment, BGP routing asymmetry, or an unintended block at our network edge/DNS layer for that specific TLD (.su). This would most likely require help from our network team, and they may ask for some traceroute logs or other info from you. We'll send you a private message to discuss further, check your Inbox.
Hi, I am also having the same issues and looking for assistance. Thanks!
- TELUS_Support
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