TELUS Neighbourhood

JR_99 · 02-09-2021

Hello,Just wondering if anyone knows how secure the WPS is on the Telus’ modems. Is it something that you’d leave on by default or something that should only be enabled when you need to use it? Thanks!

JR_99 · 01-21-2021

Hello, I'm thinking of getting a third party router to add to my network for additional control/security. Wondering if there are any suggestions to which router brands/models work best with Telus equipment. We have Telus TV so I imagine we'd need to ...

JR_99 · 01-21-2021

Hello, I'm currently using the Telus Arcadyan (Wi-Fi Hub) and recently noticed the 2.4 Ghz Wifi Band was "greyed" out in the GUI (couldn't make any changes to it under it's tab under Wifi settings). Both the 5 Ghz bands were fine. I had just got this...

JR_99 · 01-16-2021

Hi Folks, Quick question, our Telus modem had been giving us a few issues so we got a replacement dropped off by a technician. It had a yellow sticker on the outside of the box with a number 11 on it. I've heard that sometimes Telus refurbishes their...

JR_99 · 01-15-2021

Hello, I just noticed some of the devices that are connected on our wireless network are showing up as being connected via ethernet when we look at the Telus My Wifi app and also via the Telus modem GUI. There is not an issue with the connection itse...

JR_99 · 01-24-2021

Thanks for the follow-up and info, it's appreciated. When I first plugged in the new router I logged into the GUI to update the passwords and checked a few other settings, the firmware version matched what was shown after the reset. So I don't think ...

JR_99 · 01-16-2021

Sorry to hear about the issues you're having with the app, hopefully things get resolved soon. Did you try deleting and reinstalling the app? I was having login issues with mine a while back and ended up having to reinstall it.

JR_99 · 01-16-2021

Thanks for the feedback, it's appreciated. We don't have a Telus Boost, just their modem. I did notice the wireless devices that are showing up incorrectly as being on Ethernet while on WiFi seem be on our guest network. Not sure if this is just a co...

JR_99 · 12-31-2020

Thanks for your feedback @FuzzyLogic, it's appreciated. Are there any signs to look for to see if a home network is compromised? Would the modem settings be different/changed, or things like the SSID passwords be different? Does it make sense in your...

JR_99 · 12-31-2020

Thanks for taking the time to reply back, it's appreciated. Have a Happy New Year!

TELUS Neighbourhood

User Statistics

User Activity

WPS security

Router recommendations

2.4 Ghz Wifi greyed out in modem GUI

Got a new Telus modem with a yellow sticker on the box

Telus modem/app incorrectly showing connected devices

Re: 2.4 Ghz Wifi greyed out in modem GUI

Re: Telus modem/app incorrectly showing connected devices

Re: Telus modem/app incorrectly showing connected devices

Re: Question about security of Telus modem's GUI

Re: Unknown device showing up on home network - please advise