Tricked by telemarketers
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01-18-2024 05:19 PM
I was called by telemarketer
The told me there was a trial for a security camera
I told them I had a security system and didn't need it
They kept pushing
I said I'd try it but it's a waste of time because I don't need it
They said I could cancel after trial if I didn't want it
After it was installed I found out that it does not even have a playback system
It's only live viewing
No it's completely useless to me!!
So I have ne er logging in or used it
I'm sure they will be able to see 0 activity on my account
I call 3 times over the last years and they say it will be escalated and I'll be contacted
I've asked for the audio recording of the phone call but nothing yet
Do I contact the consumer protection agency of something
Any suggestions?
The told me there was a trial for a security camera
I told them I had a security system and didn't need it
They kept pushing
I said I'd try it but it's a waste of time because I don't need it
They said I could cancel after trial if I didn't want it
After it was installed I found out that it does not even have a playback system
It's only live viewing
No it's completely useless to me!!
So I have ne er logging in or used it
I'm sure they will be able to see 0 activity on my account
I call 3 times over the last years and they say it will be escalated and I'll be contacted
I've asked for the audio recording of the phone call but nothing yet
Do I contact the consumer protection agency of something
Any suggestions?
1 REPLY 1
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01-22-2024 04:08 PM
Hello. That's definitely not the experience we want our customers to have. Have you had the chance to speak with our SmartHome team directly about this?

