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Tricked by telemarketers

Telemarketgscam
Neighbour
I was called by telemarketer

The told me there was a trial for a security camera

I told them I had a security system and didn't need it

They kept pushing

I said I'd try it but it's a waste of time because I don't need it

They said I could cancel after trial if I didn't want it

After it was installed I found out that it does not even have a playback system

It's only live viewing

No it's completely useless to me!!

So I have ne er logging in or used it

I'm sure they will be able to see 0 activity on my account

I call 3 times over the last years and they say it will be escalated and I'll be contacted

I've asked for the audio recording of the phone call but nothing yet

Do I contact the consumer protection agency of something

Any suggestions?

1 REPLY 1

A-B
Community Manager
Community Manager

Hello. That's definitely not the experience we want our customers to have. Have you had the chance to speak with our SmartHome team directly about this?