Phone Number Monitoring Centre

[felixmcm]

I have 24/7 monitoring and protection with the "control" plan. Is there a phone number where we can reach the monitoring centre in case of an alarm/false alarme, etc? I know they will try to reach me first, but I believe it's something important to have handy. I don't think it's the same phone number as TELUS. Thanks!

[WestCoasterBC]

You have to wait for a phone call since monitored.

[El-Eric]

If you open up your SmartHome app you can follow these steps for a phone number:

1. More

2. Monitoring settings

3. Save Contact.

If an alarm does happen, the monitoring center will call you to confirm if it's a legitimate event or not. If it is a false alarm, you will be able to let them know