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felixmcm
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Re: Phone Number
Hi! I think you misunderstood my question. I was only asking whether the phone number is the right phone number to call the monitoring station in case of a false alarm. That number is nowhere to be found in the links you shared. Can you please get back to me? Thanks!486Views0likes0CommentsPhone Number
Hello. I've written about this before but have never received a proper response. I would like to know whether the following phone number is the Telus Monitoring Station's phone number: 1-833-339-2288 as mentioned on this page https://www.telus.com/fr/support/article/smarthome-security-getting-started I wish to provide my emergency contacts with the right phone number in case of a false alarm. Thank you.755Views0likes6CommentsSmoke Detector - Orange Light Flashing
Hello. I have QOLSYS smoke detectors. I've noticed that they flash an amber/orange light (not yellow) on the "hush" button -not on the LED light- once in a while, approximately once an hour. The LED lights continue to flash a green light. The batteries are all OK and there are no chirps. The device manual does not mention anything about an amber/orange light on the hush button. I would like to know whether there is a problem with my smoke detectors. Please keep me posted. Thank you!529Views0likes1CommentRe: Calls
What is your plan? The following plans do NOT include 24/7 monitoring: "smart camera" and "smart automation plus". Those that include 24/7 monitoring are: "secure" and "control". If your plan includes 24/7 monitoring, know that there is a delay before the monitoring centre calls you. Finally, verify your contact information in your mobile app or on the company's website: https://www.telus.com/en/business/support/article/manage-emergency-contact-information1.4KViews0likes0CommentsPhone Number Monitoring Centre
I have 24/7 monitoring and protection with the "control" plan. Is there a phone number where we can reach the monitoring centre in case of an alarm/false alarme, etc? I know they will try to reach me first, but I believe it's something important to have handy. I don't think it's the same phone number as TELUS. Thanks!4KViews1like6CommentsDétecteurs de fumée
Bonjour ! Je voudrais faire ajouter des détecteurs de fumée à mon système d'alarme TELUS. Je voudrais savoir avant si les détecteurs de fumée envoient une alarme même si le système d'alarme n'est pas en mode armé. Par exemple, y aura-t-il une alarme envoyée à la centrale TELUS si je fais brûler quelque chose lors de cuisson ? Je voudrais éviter cela. L'idéal serait que l'alarme soit envoyée à la centrale TELUS seulement si mon système est en mode armé. Merci !Solved1.1KViews0likes1Comment