OC 835 outdoor camera

[hardcragg]

Recently had to change my home network. Changed the control panel to new network, then tried to initiate my 2 X OC835 outdoor cameras.

My Telus Smarthome Security app found my cameras [only by its Mac address - there are NO pictures of the OC835, just the ADC-721W, 722W]. Tried to add - "Video device could not be added".

After several hours of trying, I called Telus support.

After several more hours on phone [finally El Salvador tech], found out "we don't support that camera anymore".

Are you learning how to screw customers by taking a page from Bell's playbook ?

My questions: 1. scrap my perfectly good OC835 cameras and buy 2 ADC-722W [not going to happen]

                        2. ask you to replace my [original Telus installed] discontinued cameras with 2 cameras you support.

                        3. cancel Telus ADT completely due to poor customer support and go with NEST

[TELUS_Support]

Hi @hardcragg I would personally go with #2 as you are paying for the service. Send us a private message if you have any questions

[hardcragg]

Thank you for your response.

You have not helped me rectify my problem.

Ball is in your court.

Respectfully,

Alan [Mod Edit: removed last name]

[TELUS_Support]

Thanks @hardcragg but we would appreciate that you don't post personal information on the web, including your last name.

We'll send you a private message if you're having issues finding how to do so. Please keep an eye on your inbox