No Impressed With Telus Home Security

[Mrdeanw]

We were switched to ADT Security and now Telus Security. We received a letter stating our alarm system would need to be upgraded to continue working. That’s fine, but our system isn’t that old and I don’t want to be paying anymore than I’m currently paying. I’ve tried to get a hold of the custom security team, and a number of calls, and they still haven’t called back. Ready to cancel security all together. 

the one rep I talked to today said it would be no problem to match our current price, they can’t because the door locks need to be replaced… what? Why. On the Telus website they even say they are compatible. So not impressed with this transition and the lack of knowledge. 

[TELUS_Support]

We sincerely apologize for the issues you've encountered with the transition. Please send us a private message with your account details so we can escalate this matter and have someone from our team reach out to you directly.

[Joni22]

I was recently migrated over to Telus as well. Yesterday I was unable to access doorbell recordings thorugh my phone app or the panel.  I have been on the phone with Telus Home Security this morning for well over an hour now and am on the 3rd representative.  The second representative I spoke too said they were unable to help me as my account was cancelled in Feb 2023 which is why the video recordings werent showing up.  He wasnt able to see the monthly invoices I am sent by home security and paying for.  He wasnt able to see my previous calls made to Telus Home Security since the migration in June and he claimed to have been in the Home Security Department. This switch over to Telus is an absolute joke and if they cant resolve this today, i will be cancelling my services altogether. 

[TELUS_Support]

Hi @Joni22 we are sorry you are experiencing issues and we want to help. Please look for a message in your inbox from us