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Home Setup Error

Malanden
Neighbour

When I try to finish the install setup via the app or web browser, it confirms the address of service, then loads up an emergency contact and wants a verbal word to say. 

 

No problem, I enter it, then I get "unexpected error occurred". Doesn't matter if I use the app or website.

 

Telus support via Twitter was useless, and I don't have time to call as we can't have phones at work. I literally work while they're open. I cannot finish the system setup. Someone just needs to clearly reset a value somewhere.

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Hello. Feel free to send us a private message and we can discuss our options going forward, thanks.