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Alarm went off and I received no phone call

Just Moved In
I was at work and looked at my phone noticing I received an email 2hrs ago that my alarm went off.
I quickly checked my cameras and saw everything was fine. (false alarm from the motion)
I'm very upset I didn't receive a call about the alarm from the response company. I called Telus to ask for an explanation and to verify I should have received a call. Agent on the phone did a test and confirmed i was not getting a phone call about the active alarm. He escalated it to a supervisor and the supervisor agreed its concerning so she'll have to investigate it further and give me a call in an hour
That was 4 hours ago and it's getting late so I don't expect a call tonight.
I'll be calling back again tomorrow to see if it's been fixed.
If my smoke detector went off and my house was on fire I wouldn't have received a call from the service I pay for, that's a big deal to me...

TELUS Team Member
TELUS Team Member

Hey Teejay348, we're terribly sorry to hear about this. We definitely want to investigate this further and follow up with you, and I will be sending you a private message shortly. Thank you.