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Teejay348
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Joined 4 years ago
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Alarm went off and I received no phone call
I was at work and looked at my phone noticing I received an email 2hrs ago that my alarm went off. I quickly checked my cameras and saw everything was fine. (false alarm from the motion) I'm very upset I didn't receive a call about the alarm from the response company. I called Telus to ask for an explanation and to verify I should have received a call. Agent on the phone did a test and confirmed i was not getting a phone call about the active alarm. He escalated it to a supervisor and the supervisor agreed its concerning so she'll have to investigate it further and give me a call in an hour That was 4 hours ago and it's getting late so I don't expect a call tonight. I'll be calling back again tomorrow to see if it's been fixed. If my smoke detector went off and my house was on fire I wouldn't have received a call from the service I pay for, that's a big deal to me...Solved3.1KViews0likes1Comment