Not receiving calls from a particular number

[LilMissEmo]

 This is my call log with work. They phone me each morning to assign me for the day. However, I haven't received any calls from them since February. They said they've tried phoning me multiple times and I do not pick up but this is the latest from my call history. They aren't blocked, they're added as a contact, and I used to be able to receive calls no problem. What could be causing this? How do I fix it? I cannot get work without picking up these calls so if I cannot resolve this, I'm unsure what my future will look like for employment with them.

[jackrabbit000]

I had this exact problem with my home landline  phone number being blocked only on my Samsung phone for nearly 2 years.  It was perfectly fine before.  Now the  phone doesn’t ring and there is no notification that there was an incoming call but will go to voicemail.  No blocked numbers on the phone, reset back to factory, changed 2 SIM cards and nothing fixed the issue.  I made several calls to Telus technical services and was told that there was no problems that they can see on their end.  Then 3 weeks ago I did a test call my cellphone from the home landline and it actually rang and got a notification and has been working fine since.  No settings or anything was changed on the phone.  Don’t think there is a problem with the phone and is actually an issue with the Telus home or mobility network.  

[LilMissEmo]

So in other words, I'm kinda screwed out of this job unless I fork out more money for a new number?

[FuzzyLogic]

Possibly Call Control is enabled on your phone?

Block spam with Home Phone Call Control | TELUS Support

[jackrabbit000]

I never used call control,   Plus if it was on it would prompt the caller to enter a number from their keypad.   For me, my landline number was just blocked one day only to my cell number.   Calls from our landline would go through on our 3 other cellphones and every other phone. 

But, if I press *67 and then my cell number, the call goes through.  The phone rings and there is a notification from a private number.  

[LilMissEmo]

I don't have it on. When I did, I had the number whitelisted

[TELUS_Support]

That's definitely odd. Have you had the chance to speak with our Tech Support team about this?

[LilMissEmo]

Yes. I just got off the phone with someone a bit ago. They found no reason for this after running diagnostics and thinks it could be their provider that's having the difficulties. It's just odd to me that they can reach my voicemail but it doesn't register on my end that I had a call or even have any voicemails from them. I tried phoning them twice and keep going through to their voicemail. 

[TELUS_Support]

Gotcha. That is definitely an odd situation for sure. Let us know if you hear back about that other provider so that we can take it back to our team as well, thanks.

[LilMissEmo]

I will, thank you. We also just confirmed my calls to them are now going through without issue. I'm just not being notified of their calls still.