Telus TV plus user has no rights

[hariatwal]

Hello,

I recently renewed my service agreement and my TV plan was changed to a grandfathered plan. Ever since then, I have been unable to watch on the Telus TV Plus app. I was told that my grandfathered plan does not support the Telus TV Plus app and I would have to wait for an unspecified amount of time for this issue to be resolved by the Telus back office. If I change my plan to a newer plan that supports Telus TV Plus, the price of my  TV will be increased. The error code that I get is 'user has no rights'. I would love to be contacted by someone to get this issue resolved  ASAP as I rely mostly on my Telus app to watch on most of my TVs. 

[hariatwal]

I also forgot to mention that when I open the guide on the app, it shows that I am not subscribed to any channels. 

[Optik-Kate]

Hi @hariatwal have you been able to log into the TTV+ from anywhere since the service renewal? Mobile, tablet, or web? https://telustvplus.com/#/ 

[hariatwal]

I've been able to login on both the app and the website, but just not able to watch anything on the app

[Optik-Kate]

Hi @hariatwal let me know if your app is working now. 

[hariatwal]

It works now, thanks!