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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by • Community Manager
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  • 0 replies
  • 2 kudos

6 theme pack changed to 7 theme pack plus premium?

Hello all, I woke up to an email from Telus saying I signed up for their PureFibre 7 theme pack plus 1 premium bundle. I didn't sign up for anything. Did this change automatically? I was previously on their 6 theme pack bundle, but it looks to be mis...

Boosted7 by • Just Moved In
  • 1249 Views
  • 2 replies
  • 0 kudos

Unable to change a theme pack to another one.

Trying to change one of our theme packs to another on our 7 theme pack package but when I try and go to checkout it gives me this message: "Creation of a Shopping Cart currently is unavailable. Please try again later. Any thoughts other than calling ...

Mookie by • Just Moved In
  • 1951 Views
  • 3 replies
  • 0 kudos

Netflix

I have Netflix as part of my Optik TV package.I was suppose to have my auto billing by them stopped.That did not happen so I stopped auto payment. My Netflix service was suspended.When I contacted Netflix they said the problem was at the TELUS end.Th...

gleier by • Just Moved In
  • 1761 Views
  • 3 replies
  • 0 kudos

HDMI 2.1 FOR 4K HDR

I purchased a Samsung QLED TV and it has three HDMI 2.1 sockets. For best 4K HDR picture I should be using HMI 2.1 cable to attach to the Telus 4K box. Is the outlet for the HDMI cable on the Arris box HDMI 2.1?

Minky by • Ambassador
  • 2654 Views
  • 4 replies
  • 0 kudos

“The Frame”

Does Telus have anything similar to Shaw’s “The Frame”

Catlin by • Just Moved In
  • 1995 Views
  • 2 replies
  • 0 kudos

Good Bluetooth Remote Suggestion?

Can anyone recommend a bluetooth remote that I could pair with my 4K box? Anyone have a success story they could share? I can't carry on with the IR slimline remote. Thanks!

Channel Surfing stops at On Demand and Promo Channels

When channel surfing on Optik TV, my TV gets stopped at the On Demand channels (107, 216 for examples) and I can't continue on. I get stuck on the On Demand preview screen and need to enter the next channel number. How can I skip these On Demand chan...

dsmyth by • Friendly Neighbour
  • 524 Views
  • 0 replies
  • 0 kudos

Resolved! Arris cable modem - can you use it with Telus Fibre?

I am in a new building with Telus Fibre installed, I have the Telus wall panel in my apartment closet. In the main room there is a combination ethernet / cable jack for TV box (using the ethernet connection) and a landline cat 5 plug on the other sid...

jhp5 by • Just Moved In
  • 1837 Views
  • 2 replies
  • 0 kudos

Call Display

Does anyone know how this works? Not getting any calls showing or call history. App is showing as activated.

Vagrant Queen episode 4 on demand MISSING

Thought I was losing my mind when the recap started to play on the next episode and there are a bunch of screens I haven't seen. But season 1 episode 4 is the only episode in the season missing. Please fix it.

Kalcan83 by • Just Moved In
  • 687 Views
  • 1 replies
  • 0 kudos
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