I currently have Telus Pure Fibre Internet 150 and 2 Optik TV boxes (1 wired to the Telus Actiontech 3200M Router and 1 wireless).
I am having some issues with a certain video game online while a couple of my buddies who I play this game with are with Shaw as ISP and they are not having any issues with the game (latency/ping issues). We play this game quite a bit together and it gets pretty frustrating when I have issues and they do not so I really want to get this fixed, but I don't want to completely switch all services to Shaw as I love Optik TV.
I am wondering if Telus Optik TV will work with another ISP, say Shaw. I think all Optik TV requires is an internet connection, no matter the ISP but someone please correct me if I'm wrong.
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Optik TV requires a Telus internet connection. It will not work with Shaw.
With fibre your latency should be really good. You could always provide more information like what game are you playing? is your computer wired or wireless? what is the game server address?
@BillTelusCust - The latency issues may be outside Telus' network, as is usually the case. Getting peering changed is not a simple task.
I did answer the question when I said: Optik TV requires a Telus internet connection. It will not work with Shaw.
The TV content does come from a private network from within Telus and that network is not accessible from other ISPs.
You can use Optik TV with Shaw internet and the Netflix + Youtube apps will still work with that setup. There is still an active DSL line to give you the Optik TV, so as long as you have internet in the house there is no reason why your Netflix and Youtube apps won't work...
If your connection is struggling, I would suggest calling into 310-2255, or chatting with us.
Technically the Netflix and YouTube apps work through the telus stb. However the apps load slowly and never gets higher then sd quality. Which makes sense as I don’t pay for telus internet. Telus is just allocating bandwidth for the tv portion. Also forgot to mention i was halfway through my 2 year contract with telus when I canceled their internet. There is no penalty to cancel the internet Part. Only a penalty if I canceled tv.
Thank you all for your input. I had posted an earlier thread here: https://forum.telus.com/t5/Internet-TV-Home-Phone/Latency-Ping-issue-to-EA-NHL-19-Servers/td-p/93480 regarding latency issues in NHL 19 on PS4. EA says to check connection issues run a pingtest/traceroute to easo.ea.com but who knows if that's actually where my connection goes during the gameplay. I have my PS4 directly wired to my Telus Actiontec 3200M router so it's not an issue of weak WIFI signal. This is the only game I experience this with but my Shaw buddies say they don't have this issue. Basically, in about half the games I play, my controller inputs are 1/2 second to 1 second delayed, very annoying to play with.
Anyway, was just wondering Shaw Internet with Optik TV was possible and it seems that are conflicting viewpoints. Some say it works and some say it doesn't. I think I'm going to try it for myself and see if the issue goes away with NHL 19.
Although, I'd be more than willing to have Telus (or EA) track or log my connection during gameplay if that's possible to see what's going on and find the problem.