TELUS TV PLUS BROWSER ACCESS

[Optik-Kate · Accepted solution]

Hi @YAMZ888 and @Rocky3 , it appears there is a bug on the web application that is causing the out-of-home status on certain channels. A ticket has been created and we're working on addressing this. Thank you for flagging. 

[A-B]

I believe our Optik team is still looking into this as we haven't had any updates yet. Appreciate your patience!

[YAMZ888]

FYI, I have yet to receive any response (from Telus) since my last post.  I'm glad that I'm not the only one who is having this issue.  Until a resolution is found, I am resigned to use my mobile/wireless device to view CHEK channel while connected to my home (TELUS) network. 

[Rocky3]

@Optik-Kate 

Is there an ETA on when CHEK, a subscribed channel can be viewed LIVE on the laptop.

[A-B]

Nothing yet that we've heard but we'll update when/if we do.

[Optik-Kate]

I have my fingers crossed that the upcoming release in July should address this!

[Rocky3]

channels 119, 121 & 843 are my subscribed channels and all three are marked with only at home viewing, a little house symbol and "available on home Telus Internet" if you click on it.

Coincidently, I just emailed with someone who arrived in China that has email blocked on windows device but not on ipad. IMO there is a definite censorship in progress to prevent access outside a geographic area. Soon we will be like the Russian population who is unaware of a war with Ukraine.

Hey Edmonton, Canucks won last night.

[A-B]

Didn't Kate mention that this was a found bug and that our team was working on addressing it?

[Rocky3]

Why yes A-B, Kate did mention a new BUG that was not there before. The point is that efforts to curtail viewing with VPN are creating more bugs. 

[A-B · Accepted solution]

Fantastic. Then all of these pointless comments saying we're censoring people, etc. etc. aren't needed. For what seems to be the 100th time, let's keep things constructive and on topic. Everyone here is trying to help make the experience as good as it can be. Stuff like that serves no purpose.

[Rocky3]

A-B Thank you for verifying

[A-B]

Anytime.

[Rocky3]

duplicate deleted

[Rocky3]

6 weeks later. Must be getting embarrassing for those that care taking this long to solve this issue.

One laptop on home wifi and a PC on home ethernet unable to watch A local subscribed channel live.

A bug that was not there before unable to be fixed. Gives one a fuzzy feeling the techs know what they are doing.

[TELUS_Support]

Hi @Rocky3 - As Kate mentioned in this thread, an update in July is coming that we are hoping will address this issue.

- Eric

[Rocky3]

Hi @TELUS_Support 

You know your answer is a definite maybe, thanks.