TELUS TV Feature Updates - Ongoing

[Optik-Kate]

Dear Neighbours, 

We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll do our best to keep this thread up to date with each new release to celebrate our wins together.

Please note this is not an exhaustive list; minor customer-facing fixes and non-customer-facing backend work are not included. 

Q3 2024:

• Bulk Delete for Recordings: You can now delete multiple recorded episodes simultaneously, making managing your recordings easier.
• Episode List Access: When playing a recorded episode, you can see a list of all other episodes from the same series directly in the player.
• Binge-Watching Made Easy: Enjoy seamless binge-watching of recorded episodes, as they now play sequentially without any interruptions.
• Order Cloud PVR Directly: You can now order Cloud PVR service directly from your set-top box for added convenience.
• Start from the Beginning: Easily start recordings and VOD (Video on Demand) content from the beginning, even if you joined late!

Q2 2024:

• Recording improvements: 
• Eliminated the skipping of the first episode when scheduling recording series
• Reduction of removed recordings due to metadata inconsistencies
• Series schedule will remain in the recording manager after a season ends
• Launch of Free Ad-Supported Streaming Channels so you can watch them anytime, anywhere, without a subscription
• Apple TV interface redesign for better navigation
• Custom date/time picker on Android mobile guide
• Remove content from the resume lane by press & hold (long press) on items in the lane

Q1 2024:

• Recording improvements: Series recording on news-related programs
• Guide filter selection such as “my favourite channel” remains after turning the TV off and on
• Search results are now expanded to include third-party streaming apps availability in the program detail page
• Optimized search functionality via content type and cast member names
• Default focus on home - requiring only one click of the “back” button to return to the last watched stream
• User experience and design improvement on Apple TV and iOS

Q4 2023:

• Additional 4K channels on the TELUS TV Digital Box and Android TV devices 
• New and Live tags in the TV Guide
• Increased Cloud Recording duration to 90 days
• Pay Per View events are now available for purchase
• Recording improvements 
• Unviewable recordings can now be deleted
• The recordings manager now shows the newest recordings first
• Bug fixes related to recordings going missing
• Bug fixes for sports recording auto-extension 
• Surround Sound is now available
• Dismissing the “next episode” prompt is now working correctly

Q3 2023

• Chromecast - cast from TELUS TV+ mobile app to Chromecast-enabled receivers
• Game Zone - a dedicated zone on the Telus TV Digital Box with over 180 free and simple-to-play games using your mobile device as the controller 
• Resume from your Apps row on the home screen to resume shows from Disney+, Apple TV+, Prime Video and more

Q2 2023 

• Playback Performance Toggle - A new option in the Settings menu aimed at improving video playback on older Android devices (mobile/tablet).
• Pause Live TV for up to 15 minutes on the TELUS TV Digital Box and TELUS TV+ app
• Restart a show from the beginning that aired up to 30 hours in the past

• Profile improvements
• Recordings only show in individual profiles
• ‘Recommended for you’ personalized by profile
• ‘Favourite channels’ and ‘Favourite movies & series’ by profile
• Live Sports recordings are automatically extended; 90 minutes for tennis & 60 minutes for all other sports

Regards,

Your Friendly Neighbourhood TV Product Development Team.

[Optikal_Speak]

You indicate My Favorites is the default. That's my experience as well.

Yet, My Favorites can only be selected by pressing Guide button. It does not scroll through the selected ( 🤍'ed) channels with scrolling with up+/down- buttons. Rather it still "defaults" scrolling through All Subscribed.

That's just "All Wrong"!!!

[TELUS_Support]

Thanks for your feedback. We'll pass it along to our Devs.

[Rocky3]

Mine scrolls, well one per click with with up/dpwn.

It does go to subscribed with channel +/-, as before. I almost never use that as have gotten used to the wheel of commands? 

[Optikal_Speak]

Not sure of "wheel of commands" reference.

Certainly Telus is slow on "wheel of demands"🤔

A simple function got'em all twisted.

"Heart 🤍 it and watch it" is Telus' tag line. More like "Memorize and 3-number punch it"

Standard cable TV no longer a priority.

"On Demand it and Stream it" is their only true pursuit.

[craiger8]

I’ve had the new Telus TV Android boxes since February now but keep having issues with the one on my bedroom tv. I live in a 1050sq foot condo so it should not be an issue but Telus offered me the wifi plus package with additional wifi boosters. I have put one of those in the bedroom and connected to the Telus TV box via Ethernet but still get errors almost every day, especially on the Sportsnet 4K channels. My Apple TV box in the same room works just fine over wifi connection. The same Telus TV box often starts up in a pixelated purple/green screen with the Telus TV logo. I have tried calling into Telus and am tired of being given the run around and them trying to charge for a tech to come out and see if there is an issue. I can tell them that there is certainly an issue, my guess is with the Telus TV box. I’m currently paying the extra $10/month for the extra wifi boosters that don’t seem to make any difference. 

Do any forum members have any tips for getting this resolved? I have waited on hold for multiple hours and then told the department is now closed. It is so hard to get a hold of an actual person now with Telus and it is so frustrating. And then if I do get someone, I am thrown around to different departments with no answer. Please help Telus. 

[MrSL]

Hi @craiger8 , Welcome to the TELUS nightmare...

Anyway, the most obvious and simplest thing to try (IMHO) is to actually ascertain whether your issue is hardware related, i.e. if a TELUSTV_21T STB is faulty before anything else. Trying multiple possible fixes at the same time will just confuse the issue. Forget removing boosters and adding Ethernet etc etc. My advice is to try only one thing, just one thing, at a time. You are fortunate(?) that you have more than one STB (TELUS_21T set top box) - if only for ruling out a potential hardware issue.

1. Directly swap the 2 boxes over using exactly the same connection method.

a] If you experience exactly the same issue on your bedroom tv, then it is not the set top box.

b] If the fault transfers to the other location and the bedroom tv now works, the STB is faulty. Contact TELUS support, explain your test and get them to send you a new STB cause it's faulty!

I am happy to help you try and isolate 'your' issue further, if you wish, just reply to this post with the results of test 1.

Good luck! I'm just 'another' frustrated TELUS customer like yourself. I hope this helps! 😉

[Rocky3]

get rid of the wifi booster and run an ethernet cable, even temporary to eliminate the WIFI as a possible problem. There are too many in consistant issues to pin a problem on one source with Telus. I have repeatable said it is a hardware problem which software cannot fix.

[craiger8]

I connect the bedroom tv box via Ethernet to the wifi booster. It only has one Ethernet port so I can’t do the Apple TV box as well but it works just fine over a wifi connection, which shows support for the Telus hardware being the issue as you said. The main booster modem is too far to run an Ethernet cable to the bedroom tv box. 

That being said, these devices are marketed to run off wifi connection and I live in a small space at 1050sq feet. If they can’t run off a wifi connection here, I can only imagine what others in larger houses are dealing with.