Subscribed channels not showing in My Favourites guide

[AnneP]

I recently changed some of my channel subscriptions and added them to My Favourites but they aren't showing up in the channel guide when I use my remote to access the guide.

[FuzzyLogic]

Which Optix box do you have? If you have the older Optik box you may wish to review this:

Favourites list for Optik TV | Support | TELUS.com

[AnneP · Accepted solution]

I figured it out!  All the channels have to first be checked in the main Guide listing before you can select them in My Favourites. Since I check only the channels I actually get, having two guide listings seems redundant, but at least now I can see the channels I have been paying for!