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Samsung iPad galaxy tab A(2016)

E1
Neighbour
I downloaded the new telus tv+ and it doesn’t work. I gave deleted, rebooted, and downloaded again but still doesn’t work keep getting errors
3 REPLIES 3

rc
Rockstar

Confirmed it works on a Samsung Tab A 2019 and 2022.

 

Not surprised that the TELUS app does not work, as I recycled my 2016 tab as it could not run modern apps.

 

TELUS should have blocked the installation on obsolete devices.

A-B
Community Manager
Community Manager

Sorry about that! Perhaps @KHR or @Optik-Kate have some troubleshooting ideas?

Optik-Kate
TELUS Team Member
TELUS Team Member

Android tablets need to be at least 8.0 OS or higher to support TTV+, can try updating the tablet first if it's not already updated.